Service Manager
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Job Location:
Bismarck, ND - USA
Monthly Salary:
Not Disclosed
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
This individual will provide leadership in motivating managing and evaluating Service Technicians. The Service Manager will efficiently coordinate schedule and manage Service Technicianâs time while maintaining the work order process. This role will also communicate with the customer in regards to quotes job status and scheduling. This management role will coordinate activities with other departments to best serve the needs of the customer and employees.
Specific Duties Include:
âDemonstrate leadership in day-to-day management of the Service Technicians under their direction.
âAssign and schedule jobs and work areas to Service Technicians according to their skills and knowledge.
âCoach mentor and communicate job expectations to service department team members.
âLead and take ownership of management responsibility relating to hiring performance management and overall people management with assigned Service Technicians.
âEffectively utilize the service scheduling and Ewalk tools to properly manage the flow of the work order process to completion. (customer internal and warranty)
âFollow and understand all of our manufacturer partnerâs guidelines processes and expectations.
âReview and approve the daily timecards for employees.
âProactively seek customer feedback anticipate problems and respond promptly.
âRespond and follow up with employee issues and/or concerns.
âReview and process all repair work orders for accuracy and completeness concerning parts materials labor and approve the release of equipment for delivery to the customer.
âAssist and support all aspects of the service department in support of the responsibilities of the Service Operations Manager.
âResponsible for facilitating proper annual employee reviews 1:1 meetings and quarterly Career Path Level (CPL) meetings.
âMaintain technical and product knowledge on all equipment sold within the dealershipâs area of responsibility.
âMaintain and demonstrate the knowledge of the RDO Equipment Co. Service operations and procedures model.
âEffectively utilize company provided tools i.e. Work Order Scheduler Ewalk Precise DTAC Service Advisor Service Advisor Remote etc.
âHandle warranty claims including computation of charges partner with the Central Warranty Department on the submission and follow-up of all warranty claims.
âEnsure that appropriate communications take place throughout the location/s by facilitating/participating in monthly open-book meetings conducting regular team meetings encouraging an open-door policy and proactively seeking feedback from team members.
âFoster an engaged work environment within the location/s encouraging accountability open communication teamwork and a commitment to serving the customer.
âLead and manage all business and/or department activities related to ensuring the customer experience is positive and that all team members are committed to creating solutions and long term relationships with customers.
âEnsure that the company/location reputation and image in the community is consistent with RDO Equipment Co. Core Values and that business relationships with all stakeholders are not compromised.
âManage the evaluation allocation and management of physical and financial resources and administer the hiring development/training management evaluation and effective assignment of people resources.
âResponsible for ensuring that sound and safe business practices and processes are implemented and are continuously improved to effectively and efficiently achieve ethical business objectives.
âFollow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
âProactively seek and participate in available company-sponsored training in an effort to develop and advance knowledge base and skill set.
âMaintain a positive and professional working relationship with peers management and support resources with a constant commitment to teamwork and exemplary customer service.
âPerform all other duties as assigned by management in a professional and efficient manner.
Job Requirements:
âPrevious supervisory/management experience preferred
âExcellent customer service skills
âExcellent computer skills
âTechnical knowledge
âExcellent time management problem solving and organizational skills
âExcellent oral and written communication skills
âHigh school and/or technical school education preferred
âCandidates must have valid work authorization and be able to work in the U.S. without company sponsorship
Specific Duties Include:
âDemonstrate leadership in day-to-day management of the Service Technicians under their direction.
âAssign and schedule jobs and work areas to Service Technicians according to their skills and knowledge.
âCoach mentor and communicate job expectations to service department team members.
âLead and take ownership of management responsibility relating to hiring performance management and overall people management with assigned Service Technicians.
âEffectively utilize the service scheduling and Ewalk tools to properly manage the flow of the work order process to completion. (customer internal and warranty)
âFollow and understand all of our manufacturer partnerâs guidelines processes and expectations.
âReview and approve the daily timecards for employees.
âProactively seek customer feedback anticipate problems and respond promptly.
âRespond and follow up with employee issues and/or concerns.
âReview and process all repair work orders for accuracy and completeness concerning parts materials labor and approve the release of equipment for delivery to the customer.
âAssist and support all aspects of the service department in support of the responsibilities of the Service Operations Manager.
âResponsible for facilitating proper annual employee reviews 1:1 meetings and quarterly Career Path Level (CPL) meetings.
âMaintain technical and product knowledge on all equipment sold within the dealershipâs area of responsibility.
âMaintain and demonstrate the knowledge of the RDO Equipment Co. Service operations and procedures model.
âEffectively utilize company provided tools i.e. Work Order Scheduler Ewalk Precise DTAC Service Advisor Service Advisor Remote etc.
âHandle warranty claims including computation of charges partner with the Central Warranty Department on the submission and follow-up of all warranty claims.
âEnsure that appropriate communications take place throughout the location/s by facilitating/participating in monthly open-book meetings conducting regular team meetings encouraging an open-door policy and proactively seeking feedback from team members.
âFoster an engaged work environment within the location/s encouraging accountability open communication teamwork and a commitment to serving the customer.
âLead and manage all business and/or department activities related to ensuring the customer experience is positive and that all team members are committed to creating solutions and long term relationships with customers.
âEnsure that the company/location reputation and image in the community is consistent with RDO Equipment Co. Core Values and that business relationships with all stakeholders are not compromised.
âManage the evaluation allocation and management of physical and financial resources and administer the hiring development/training management evaluation and effective assignment of people resources.
âResponsible for ensuring that sound and safe business practices and processes are implemented and are continuously improved to effectively and efficiently achieve ethical business objectives.
âFollow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
âProactively seek and participate in available company-sponsored training in an effort to develop and advance knowledge base and skill set.
âMaintain a positive and professional working relationship with peers management and support resources with a constant commitment to teamwork and exemplary customer service.
âPerform all other duties as assigned by management in a professional and efficient manner.
Job Requirements:
âPrevious supervisory/management experience preferred
âExcellent customer service skills
âExcellent computer skills
âTechnical knowledge
âExcellent time management problem solving and organizational skills
âExcellent oral and written communication skills
âHigh school and/or technical school education preferred
âCandidates must have valid work authorization and be able to work in the U.S. without company sponsorship
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Kitchen Experience
- Dealership Experience
- Food Safety Experience
- Management Experience
- Auto Service Management
- Maintenance
- Operations Management
- Cash Handling
- Leadership Experience
- Supervising Experience
- Automotive Service
About Company
Discover a wide-range range of John Deere & Vermeer equipment at one of our RDO store locations, offering top-notch machinery solutions for agriculture, construction, and more.
