Eligibility Services Clerk MISP

Meet the Team!
Founded in 1893 Riverside University Health System Medical Center has grown into a cornerstone of healthcare excellence and medical education in the region. Our highly skilled healthcare professionals and dedicated support staff are committed to delivering exceptional state-of-the-art care to the diverse populations of Riverside County.

Located in Moreno Valley our 439-bed Medical Center is home to a Level I Trauma Center a Level II Pediatric Trauma Center and the countys only Pediatric Intensive Care Unit (PICU). If youre passionate about making a meaningful difference and helping others RUHS Medical Center is the place for you!

For more information about RUHS Medical Center please visit

Conduct pre-screening and other interviews with applicants and clients using standardized forms to obtain personal family and financial data required to determine eligibility for one or more public social service aids and/or basic information required to authorize social service plans.

Give applicants standard forms and request that routine verifications be returned with completed forms; review forms for completeness when returned by the applicant; may assist clients with completing application forms for financial assistance.

Record verifications of birth income property and other required information according to standard procedures.

Bring discrepancies to the attention of the Eligibility Technician or Social Service Practitioner responsible for the case; file required forms and verification in an established filing order.

Complete notices of action and other required forms following eligibility determination; accept late income reports from clients reviewing them for completion and accuracy.

Prepare and verify IHSS payroll time sheets.

Receive mail out questionnaires on IHSS remedy reassessments; verify and adjust authorization of IHSS referring special cases to the Social Service Practitioner.

Determine when to issue notice of intended action or right to fair hearing forms to clients.

Clear routine case controls using computer printouts; respond to routine telephone calls or lobby visits from applicants and clients reporting changes in their circumstances or requesting information on the status of their applications or case.

Prepare and maintain other documents associated with the eligibility/services processes; maintain records for use in the development of workload and productivity statistics.

OPTION I
Experience: Six months of clerical experience in a public social services agency preferably involving making mathematical computations.

OPTION II
Experience: One year of clerical experience which involved substantial work involving public contact interviewing math computations or completing complex forms.

ALL OPTIONS
Knowledge of: Modern office procedures including filing and operating standard office equipment.

Ability to: Understand and follow written instructions and guidelines; perform basic arithmetic computations; perform general clerical work and quickly learn the specific operations of the department; maintain records; effectively interview applicants and clients to obtain personal family and financial information and to accurately record this information; work cooperatively with the public and with departmental staff.

This classifications rate of pay will be set in accordance with California Senate Bill 525 requirements for applicable departments

Other Requirements

License/Certificate: Possession of a valid California Drivers License may be required.

Bilingual Testing

The Human Resources Department will coordinate a Bilingual (Spanish) Non-Proctored Assessment.

County of Riverside Human Resources Contact:

For more information regarding this position please contact the recruiter Jammie Smith at or .

APPLICATION INFORMATION

Veterans Preference
The County has a Veterans Preference Policy applicable to new hires. To qualify upload a copy of your (or your spouses) Member-4 Form DD-214 indicating dates of service and a copy of your spouses letter of disability (if applicable) with your application. For privacy reasons it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans Veterans Preference Policy C-3 is available here: Accommodations
The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation please visit the Disability Access Office web page located at: of Education
If using education to qualify or when requested by the recruiter upload a copy of any license(s) official/unofficial transcript(s) degrees and/or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted.

If your education was completed outside of the United States you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services (NACES) or Association of International Credential Evaluators Inc. (AICE).

Work Authorization Requirement
Applicants must be legally authorized to work in the United States at the time of application. The County of Riverside does not participate in visa sponsorship programs including H1-B visas and will not provide sponsorship for any employment-based visas.

Equal Opportunity Employer
The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race color religion sex national origin age disability sexual orientation gender gender identity gender expression marital status ancestry medical condition (cancer and genetic characteristics) genetic information or denial of medical and family care leave or any other non-job-related factors.

Pre-Employment
All employment offers are contingent upon successful completion of pre-employment requirements including a criminal background investigation which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment). A pre-employment physical examination and background check may be required.

Probationary Period
As an Approved Local Merit System all County of Riverside employees except those serving At Will are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding County Resolution or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head.

General Information
Current County of Riverside and/or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies.

Job postings may close without notice based on application volume. Submit your complete application by the recruitment close date; no late applications are accepted. Ensure all relevant experience/education is reflected on your application/resume as a failure to demonstrate position requirements may disqualify applicants. A description of job duties directly copied from the job classification or job posting will not be considered.

Please read and follow any special application instructions on this posting. Click the Apply link located on this page to submit your application. For additional instructions on the application process examinations Veterans preference pre-employment accommodation or other employment questions please refer to our web site .

If you are experiencing technical problems you may contact the applicant support desk Monday through Friday 6 am to 5 pm Pacific Time at or toll-free 1-.