The opportunity
Are you looking for unlimited opportunities to develop and succeed With work that challenges and makes a difference and a flexible and supportive environment we can help our customers achieve their dreams and aspirations.
The North American Human Resources Contact Center AskHR Team has a career opportunity for a customer service-oriented individual to join our collaborative and dynamic team.
In the HR Coordinator role you will demonstrate a superior commitment to meeting customer needs by providing prompt and accurate responses to internal and external inquiries.
As our ideal candidate your talent is your ability to communicate effectively with people; you are a quick learner with a high energy level and a desire to be part of a dynamic service-oriented team.
Position Responsibilities:
HR Operations Admin Support Individual Responsibilities:
Supports AskHR Contact Centre
Responsible for providing prompt and accurate responses to employees and third parties in a clear consistent and professional manner
Manage sensitive and confidential information
Complete employee and third party requests generating outputs: faxes EV letters file requests tax & pay statement requests etc.
Consolidate employee records manager files payroll files (paper & electronic) etc.
Miscellaneous Admin tasks
Required Qualifications:
High-comfort working in a fast-paced high-volume and ever-changing environment
Excellent organizational & time management skills
Attention to detail accuracy efficiency and ability to handle multiple priorities
Ability to be resourceful strong research skills
Ability to multi-task prioritize and meet timelines
Ability to handle sensitive and complex information
High level of professionalism in interaction with customers
Excellent verbal & written communication skills in English is required
Solid team player
HR Experience Preferred
When you join our team:
Well empower you to learn and grow the career you want.
Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team well support you in shaping the future you want to see.
#LI-Hybrid
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Referenced Salary Location
Waterloo OntarioWorking Arrangement
Salary range is expected to be between
$39225.00 CAD - $65375.00 CADIf you are applying for this role outside of the primary location please contact for the salary range for your location. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.
Required Experience:
IC
Manulife is a leading financial services group. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.