Coordonnateur(trice) de propriété Property Coordinator

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

Coordonnateur(trice) de propriété JLL

Ce que ce poste implique :En tant que Coordonnateur(trice) de propriété chez JLL vous serez le premier point de contact pour les locataires et visiteurs tout en assurant le bon fonctionnement quotidien des propriétés commerciales. Ce poste combine un service à la clientèle exceptionnel avec une expertise administrative pour maintenir des relations daffaires de haute qualité et lefficacité opérationnelle. Vous contribuerez activement à lengagement dexcellence de JLL en gérant les relations avec les locataires en coordonnant les services de limmeuble et en soutenant les processus de certification environnementale tout en assurant la conformité aux obligations de bail et aux procédures de limmeuble.

À quoi ressemblera votre quotidien :

• Accueillir et assister la clientèle du bureau et les visiteurs pendant les heures douverture en offrant un service à la clientèle exceptionnel

• Gérer les créances des locataires en effectuant le suivi des recouvrements en documentant les notes au dossier et en surveillant le processus de recouvrement complet

• Coordonner les activités des salles de conférence et les services de limmeuble en collaboration avec les locataires le personnel dexploitation les fournisseurs et sous-traitants

• Préparer les communications bilingues traduire les documents et facturer les services aux locataires sur une base mensuelle

• Surveiller et maintenir la conformité aux clauses de bail aux règlements de limmeuble et aux règles dusage des aires communes via le Guide du Locataire

• Superviser les processus de départ et darrivée des locataires incluant la planification des ascenseurs la distribution des cartes daccès et la coordination des intervenants

• Analyser les indicateurs de qualité de service et résoudre les plaintes des locataires pour assurer une satisfaction optimale

Qualifications requises :

• Diplôme détudes secondaires ou léquivalent

• Minimum de 2 à 3 ans dexpérience pertinente dans un poste similaire de service à la clientèle ou administratif

• Compétences exceptionnelles en gestion communication et service à la clientèle

• Maîtrise de la Suite Microsoft Office (Word et Excel)

• Maîtrise du français et de langlais (communication orale et écrite)

• Fortes compétences organisationnelles avec capacité de gérer efficacement les priorités multiples

• Capacités de travail déquipe démontrées et engagement envers lamélioration continue de la qualité

Qualifications préférées :

• Expérience dans les opérations immobilières commerciales ou la gestion de propriétés

• Connaissance des procédures durgence et des protocoles de sécurité de limmeuble

• Familiarité avec SharePoint et les logiciels de gestion de propriétés

• Compréhension de ladministration de baux et des meilleures pratiques en relations avec les locataires

• Expérience avec les processus de certification environnementale (LEED BOMA BEST etc.)

*Interactions orales et/ou écrites avec des locataires ou partenaires externes basés à lextérieur du Québec (par exemple fournisseurs de services cabinets davocats pairs banquiers firmes de courtage firmes danalyse de crédit agences de crédits clientèle non-francophone etc.)

---

Property Coordinator JLL

What this job involves:As a Property Coordinator at JLL you will serve as the primary point of contact for tenants and visitors while ensuring seamless daily operations of commercial properties. This role combines exceptional customer service with administrative expertise to maintain high-quality business relationships and operational efficiency. You will actively contribute to JLLs commitment to excellence by managing tenant relations coordinating building services and supporting environmental certification processes while ensuring compliance with lease obligations and building procedures.

What your day-to-day will look like:

• Welcome and assist office clients and visitors during business hours providing exceptional customer service

• Manage tenant receivables by conducting collection follow-ups documenting case notes and monitoring the complete collection process

• Coordinate conference room activities and building services while liaising with tenants operations staff suppliers and subcontractors

• Prepare bilingual communications translate documents and invoice tenants for services on a monthly basis

• Monitor and maintain compliance with lease clauses building rules and common area usage regulations through the Tenant Guide

• Supervise tenant move-in and move-out processes including elevator scheduling access card distribution and stakeholder coordination

• Analyze service quality metrics and resolve tenant complaints to ensure optimal satisfaction levels

Required Qualifications:

• High School Diploma or equivalent

• Minimum 2-3 years of relevant experience in a similar customer service or administrative role

• Exceptional management communication and customer service skills

• Proficiency in Microsoft Office Suite (Word and Excel)

• Fluency in both French and English (oral and written communication)

• Strong organizational skills with ability to effectively manage multiple priorities

• Demonstrated teamwork capabilities and commitment to continuous quality improvement

Preferred Qualifications:

• Experience in commercial real estate operations or property management

• Knowledge of building emergency procedures and safety protocols

• Familiarity with SharePoint and property management software systems

• Understanding of lease administration and tenant relations best practices

• Experience with environmental certification processes (LEED BOMA BEST etc.)

*Oral and/or written interactions with tenants or external partners based outside Quebec (for example service providers law firms peers bankers brokerage firms credit analysis firms credit agencies non-French-speaking clients etc.)

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.