STS Operational Governance Specialist

Petaling Jaya - Malaysia

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Job Description

Our companys Global Business Solutions (GBS) organization is responsible for the design governance and execution of global processes. Within GBS the Source to Settle (STS) organization is responsible for ensuring employee purchase orders and supplier invoices and payments are processed timely and efficiently. The STS process includes Vendor Master Data setup Supplier Onboarding Purchasing Invoicing Settlements and the STS Service and Relationship Delivery.

Specialist STS Service and Relationship Delivery (SRD) Operational Governance will actively work with SRD Operational Governance Associate Director and Senior Specialists and ensure effective Stakeholder Management through different channels: STS Operations Calls Trainings Market Deep Dives.

Position will be part of a team of STS SRD Specialists located in one or more of our companys Business Services Centers (BSC) based in Czech Republic Costa Rica and Malaysia. They will deliver and execute STS SRD Operational Governance Processes Globally.

The work will involve supporting the markets and proposing innovative solutions for their issues while adhering to compliance requirements and global process design. The incumbent is expected to help identify contribute to and support process improvement initiatives.

The work will also require applying business process analysis and efficiency in managing stakeholders. The incumbent is expected to establish and maintain strong positive business relationships cross-divisionally across all the Markets. Be an effective analytical person and able to communicate at all levels.

Primary responsibilities for this position include but are not limited to the following:

Collaborate with STS SRD professionals providing Operational Governance Globally
Drive continuous improvement in the STS SRD Operational Governance Model striving for high-quality service and an efficient service delivery.
Monitor key performance metrics and take necessary actions to improve those
Collaborate with STS Support Global Process Owner organization to ensure consistent high-quality delivery and consistency of defined support model
Regular and relevant communication with internal/external customers
Resolving issues within current process to ensure employee and supplier satisfaction
Helps develop knowledge within the team
Regular and relevant communication with other Source to Settle groups and Specialists
Full alignment and collaboration with STS SRD Tier2 Support Team
Support STS Operations calls Globally
Help establish and maintain a training program suitable for the Markets and target the right audience through detailed data gathering and analysis
Support Market Deep dives

Education and Experience

Bachelors degree in accounting Finance Business Administration or related fields preferred
Minimum of 2 years demonstrated work experience within a General Accounting and/or Finance Shared Services and/or Source to Settle area
Support Market Deep dives
Understanding of STS and surrounding processes
Excellent attention to detail problem solving and analytical skills a must
Effective communication and interpersonal skills
Continuous improvement mindset
Customer focused and results driven
Support Market Deep dives
Demonstrates initiative
Effectively work in a team environment including sharing knowledge and expertise and giving and receiving feedback to enable a high performing team

Technical Skills Requirements

Proficiency in Microsoft Office Apps (Excel Word PowerPoint at a minimum) required
Organizational skills
Written and verbal skills enabling effective communication
Ability to operate independently and remain focused through change or uncertainty
Customer service mind-set
SAP and Ariba experience required
Experience with Case Management tools

Required Skills:

Account Collections Adaptability Analytical Problem Solving Balance Sheet Account Reconciliations Business Support Communication Compliance SOX Credit Management Financial Accounting Controls Financial Operations Human Resources (HR) Shared Services Advisory Interpersonal Relationships Leadership Management Process Preparation of Financial Reports Project Management Quantitative Analytics Vendor Management

Preferred Skills:

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Search Firm Representatives Please Read Carefully
Merck & Co. Inc. Rahway NJ USA also known as Merck Sharp & Dohme LLC Rahway NJ USA does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place introductions are position specific. Please no phone calls or emails.

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

01/14/2026

*A job posting is effective until 11:59:59PM on the day BEFOREthe listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Required Experience:

Job DescriptionOur companys Global Business Solutions (GBS) organization is responsible for the design governance and execution of global processes. Within GBS the Source to Settle (STS) organization is responsible for ensuring employee purchase orders and supplier invoices and payments are processe...