Specialist Social Media (English & Mandarin)

Kuala Lumpur - Malaysia

Monthly Salary: Not Disclosed

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Job Summary

Responsibilities:

Provide Technical Support for HONOR smartphones and other devices such as tablets PCs Modems etc via non-voice channels such as chat social media and email platforms.
Mainly handles and answers user questions and inquiries.
Escalates technical problems/complaints that cannot be resolved within SLA to relevant teams.
Performs systematic tracking of escalated problems until they are closed.
Able to effectively provide Customer solutions with cross sell and upsell opportunities based upon Customer needs.
Able to communicate and adapt to different types of customers.

Skills Required:

Graduate from college or above related professional on electronically is preferred with background in Electronics communications economics management etc.
Excellent command of spoken and written English and Mandarin.
Bahasa Malaysia language capability will be an added advantage.
Experience in other mainstream mobile phone manufacturers is an added advantage.
Contact center experience is preferred.
More than 3 years of experience using Windows Windows Office MS Outlook Chrome and Internet Explorer.

The Package:

Attractive Basic Salary - Can earn up to RM4300.
Performance related bonus for confirmed staff.
Annual Leave 15 days.
Medical Leave 14 days.
Medical and hospitalization coverage.

Responsibilities:Provide Technical Support for HONOR smartphones and other devices such as tablets PCs Modems etc via non-voice channels such as chat social media and email platforms.Mainly handles and answers user questions and inquiries.Escalates technical problems/complaints that cannot be resolv...