Sr. Systems Administrator (ServiceNow)
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Job Summary
Come join Deepwatchs team of world-class cybersecurity professionals and the brightest minds in the industry. If youre ready to challenge yourself with work that matters then this is the place for you. Were redefining cybersecurity as one of the fastest growing companies in the U.S. and we have a blast doing it!
Who We Are
Our core values drive everything we do at Deepwatch including our approach to tackling tough cyber challenges. We seek out tenacious individuals who are passionate about solving complex problems and protecting our customers. At Deepwatch every decision process and hire is made with a focus on improving our cybersecurity solutions and delivering an exceptional experience for our customers. By embracing our values we create a culture of excellence that is dedicated to empowering our team members to explore their potential expand their skill sets and achieve their career aspirations which is supported by our unique annual professional development benefit.
Deepwatch recognition includes:
- and 2021 Great Place to Work Certified
- 2024 Military Times Best for Vets Employers
- 2024 US Department of Labor Hire Vets Gold Award
- 2024 Forbes Americas Best Startup Employers
- 2024 Cyber Defense Magazine Global Infosec Awards
- 2023 and 2022 Fortress Cybersecurity Award
- 2023 $180M Series C investment from Springcoast Capital Partners Splunk Ventures and Vista Credit Partners of Vista Equity Partners
- 2022 Cybersecurity Excellence Award for MDR
Sr. Systems Administrator (ServiceNow)
Reports to: CISO
Hybrid 3x/week Deepwatch Tampa
We are seeking a highly capable Sr. Systems Administrator to serve as a pivotal member of our IT organization. This role will own and operate the ServiceNow platform ensuring seamless customer setup maintenance automation and service delivery across the business. While ServiceNow expertise is central to the position the individual will also be an integral part of the broader IT teamsupporting core systems identity platforms and endpoint operations that keep our workforce running efficiently.
Reporting directly to the CISO this person will work closely with IT Security and Cloud teams to drive operational excellence streamline processes and strengthen the reliability of our internal tools. The ideal candidate is someone who thrives in a dynamic environment enjoys platform ownership and brings both technical depth and strong customer-focused problem-solving.
- Own the ServiceNow platform including configuration licensing vendor management maintenance and governance.
- Evaluate propose and implement new ServiceNow modules or capabilities.
- Set up new customers maintain the existing environment and offboarding customers.
- Build and update service catalog items workflows and automation.
- Manage user access roles groups and permission models.
- Maintain data integrity across CMDB incident request and change modules.
- Develop and optimize dashboards reporting and performance analytics.
- Perform routine platform upgrades patches and system health checks.
- Ensure platform security compliance and alignment with ITIL best practices.
- Manage the IT help desk queue and resolve internal employee issues.
- Serve as an escalation point for complex IT support issues across identity endpoint and SaaS management.
- Administer Okta Google Workspace Slack Jira and Kandji MDM environments.
- Support user lifecycle processes identity management and federation/SSO setup.
- Configure and maintain macOS devices and endpoint compliance through Kandji.
- Troubleshoot SaaS access hardware and connectivity issues across the organization.
- Support onboarding and offboarding processes in coordination with HR and Security.
- Participate in the IT on-call rotation and assist with incident response when needed.
Qualifications
- 3-5 years IT experience including at least 3 years of direct ServiceNow administration.
- Strong ServiceNow administration workflows integrations and configuration.
- Proficiency in macOS administration including deployment updates.
- Hands-on experience administering Google Workspace across a distributed workforce.
- Strong Okta skills including IAM SSO/SAML and role-based access controls.
- Experience managing macOS devices through MDM platforms.
- Ability to administer Slack Jira and other core SaaS platforms used by internal teams.
- Familiarity with ServiceNow scripting languages such as JavaScript and Glide.
- Demonstrated troubleshooting ability with a customer-focused service-oriented mindset.
- Strong communication skills and the ability to prioritize organize and collaborate.
- Experience in SOC2 ISO27001 or other compliance frameworks.
ITAR Compliance
This position will have access to customer data and as such is subject to International Traffic in Arms Regulations (ITAR). Upon application candidates will be asked to confirm that they are a U.S. Person as defined by the following:
- A citizen of the U.S.;
- A lawful permanent resident of the United States;
- A person admitted to the United States as a refugee; or
- A person that has been granted asylum by the United States government.
The intent of this requirement is not to verify employment eligibility overall but to ensure compliance with import/export regulations. If you do not meet these requirements we encourage you to apply for other open roles at Deepwatch. This information will be verified upon offer of employment.
Statutory Pay Disclosure
The anticipated salary range for this role is $- $96900 stock options benefits. Actual compensation may vary from posted hiring range based upon geographic location work experience education and/or skill level.
What We Offer:
Deepwatch is excited to provide benefits designed to support team members and their families. Including:
- Medical dental vision and disability insurance
- Flexible Time Off (FTO) 11 company holidays sick leave and 8-Weeks Paid Parental Leave
- Unique professional development benefits starting at $3000 annually
- Wellness contests and monthly educational programs
- 401(K) retirement program
- Learn more here: Deepwatch Benefits
We know theconfidence gapandimposter syndrome can get in the way of meeting spectacular candidates so please dont hesitate to apply wed love to hear from you. Please review our DEI Statement here.
- Be interested in and able to work remotely from a home office when not at a corporate office
- Pass a pre-employment background check in accordance with applicable laws
Deepwatch is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin age disability status marital status sexual orientation gender identity genetic information protected veteran status or any other characteristic protected by compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
By submitting your application you agree that Deepwatch may collect your personal data for recruiting global organization planning and related purposes. The Deepwatch Privacy Policy explains what personal information we may process where we may process your personal information our purposes for processing your personal information and the rights you can exercise over Deepwatchs use of your personal information.
Required Experience:
Senior IC
Key Skills
- Computer Science
- Active Directory
- Computer information Technology
- PowerShell
- OS
- Windows
- Database
- SCCM
- Linux
- SAN
- Troubleshoot
- Backup
- Setup
- Technical Support
- UNIX
About Company
The Leading Managed Security Platform for the Cyber Resilient Enterprise™, providing advanced threat detection & response capabilities backed by experts.
