Assistant Manager Front office
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Job Location:
Monthly Salary:
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
We are seeking a dynamic and experienced Assistant Manager Front Office to join our team in Fairmont this pivotal role you will be responsible for ensuring the smooth operation of our Front Office Department delivering exceptional service to our guests and supporting the development of our staff.
- Oversee daily operations of the Front Office Department including reception concierge and guest services
- Assist in managing sub-departments within Front Office to maintain high standards of customer service
- Coach and mentor staff to achieve and exceed service standards
- Analyze billing instructions and ensure accuracy of agent invoices
- Monitor and manage department expenses in accordance with occupancy and budgets
- Implement and encourage innovative ideas for improving guest experience and operational efficiency
- Ensure effective communication between Front Office staff and other departments
- Handle guest complaints and staff-related issues promptly and effectively
- Assist in the preparation and management of annual budgets for related areas
- Conduct regular assessments to maintain health and safety standards within the department
- Identify training needs and coordinate staff development programs
- Assist in recruitment and performance management of Front Office staff
- Act as House Manager when required
- Ensure accurate and timely submission of all reports and relevant administrative work
- Collaborate with IT managers to maintain efficient operation of Property Management Systems and related interfaces
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Corrosion Inspection
- Computer Hardware And Networking
- KG Teaching
- Marketing & Branding
- Bpel
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
