Japan Reservation Manager
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
About the opportunity
The Reservation Manager at Discova Japan takes on a dual role overseeing strategic and operational aspects. Strategically they will collaborate with Discova Japans Country Manager and reservation teams to deliver exceptional customer service boosting customer satisfaction and team productivity. This involves developing and implementing best-in-class service and creating unforgettable local experiences tailored to our key customer segments.
About You
The Essentials
Holding a bachelors degree or a certificate in tourism and hospitality isadvantageous.
Possessing a minimum of 3 years experience in leading a high-performing tourism operations team is essential.
Fluency in written and spoken 3rdlanguageisseenas abenefit.
Demonstrated leadership skills with the ability to foster teamwork while promoting diversity and inclusion.
A leader who can effectively use their negotiating skills motivation and creativity to proactively reduce business costs.
The attributes
Well-developed problem-solving skills
Customer-centric with a commitment tohigh standardsof service delivery
Strong collaboration and communication skills (verbal and written)
High attention to detail and strong time/priority management skills
Excellent interpersonal and presentation skills across cultures
Able to work independently or in a team environment
Flexible rotating roster that may include late nights weekends and early mornings and adaptable to uncertainties/changing priorities and under pressure
Willing to travel for business whenrequired
Proficient with Microsoft Office applications
About Us
As a DMC with 95% local staff we pride ourselves on being a diverse and inclusive workplace where our people can thrive as their most authentic selves. These values are intrinsic to Discovas DNA as a company and we are committed tobeing an equitable workplace for all our employees regardless of gender identity ethnicity disability or sexual orientation. We welcome you to our family as you are and who you are.
To learn more about Discova and our work perks click: in touch now and Discova a world of possibilities!
Required Experience:
Manager
Key Skills
- Multi-line Phone Systems
- Data Entry
- Customer Service
- Hotel Experience
- Taleo
- Hospitality Experience
- Computer Skills
- Guest Relations Experience
- Revenue Management
- Guest Services
- Contract Negotiation
- Phone Etiquette
About Company
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