Commercial Growth Senior Solution Consultant

Waltham, MA - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Department:

Sales

Job Summary

The Senior Solution Consultant is both an individual contributor and a player-coach who partners with Commercial Growth Account Executives Associate Solution Consultants and Solution Consultants to win new business expand existing accounts and raise the overall technical excellence of the SC team. This highly strategic role provides the utmost level of support to complex sales cycles within Commercial Growth serving both prospects and customers.

To succeed the Senior Solution Consultant must possess a deep understanding of the full ServiceNow portfolio act as a trusted advisor to customers and mentor early-career and peer SCs through enablement sessions office hours and deal-strategy workshops. Building on a proven specialist/advisory model you will elevate technical excellence across every Commercial Growth opportunityspanning a variety of industries and covering ITSM CSM SPM SecOps ITOM Now Assist and the entire ServiceNow platform.

Responsibilities

Assist Commercial Growth Sales and Solution Consulting teams in their largest and most strategic opportunities.

Participate across the sales lifecycle to acquire new customers and grow existing accounts.

Lead deep-dive discovery sessions craft solution architectures deliver tailored demos across most ServiceNow workflows and spearhead other high-value activities.

Stay current on all ServiceNow product developments and releasesincluding AI and Now Assist capabilitiesand share insights with the team.

Support Commercial Growth Sales teams by qualifying customer needs through structured discovery.

Demonstrate the productboth standard and tailoredto prospects and existing customers.

Mentor early-career Commercial Growth Solution Consultants providing constructive feedback on customer calls.

Collaborate with Commercial Growth Solution Consultant leadership to execute top priorities.

Assist with onboarding and enablement for new Commercial Growth Solution Consultants.

Lead and support marketing events (user conferences trade shows webinars etc.) assembling event teams as needed.

Monitor competitive analyses and articulate key differentiators between ServiceNow and its competitors.

Understand the business and technical challenges addressed by ServiceNow solutionsincluding regulatory drivers industry trends and evolving customer needs.

Facilitate peer feedback loops and model best-in-class practices for the Commercial Growth Solution Consulting organization.

Qualifications :

Education & Certifications

Bachelors degree in Information Systems Management Engineering Computer Science Marketing Business Administration or a related field.
ServiceNow Certified System Administrator (CSA).
ServiceNow Implementation certification (any product line) highly recommended.

Experience & Technical Skills

4 years of pre-sales solution consulting or sales-engineering experience focused on ServiceNow with deep knowledge of the platform AI and Now Assist and Industry product lines.
Strong grasp of technical concepts and a track record of staying current on emerging technologies within and beyond ServiceNow.
Proven history of partnering with sales teams to achieve or exceed quota.
Familiarity with ITIL solid business acumen and industry-specific talk tracks.

Soft Skills

Exceptional written and verbal communication skills; able to convey complex ideas to diverse audiences.
Empathetic enthusiastic and collaborative.
Adept at translating technical concepts for non-technical stakeholders.
Strong problem-solving abilities and a solution-oriented mindset.
Customer-centricdedicated to understanding and meeting client needs.
Effective at working cross-functionally with Mid-Market and Field Sales specialist Solution Consulting teams Product Management Engineering Customer Success Renewals Partners and more.
Adaptable; thrives in dynamic environments and handles shifting priorities with ease.

For positions in this location we offer a base pay of $104850 - $162525 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

Remote Work :

Employment Type :

Full-time

The Senior Solution Consultant is both an individual contributor and a player-coach who partners with Commercial Growth Account Executives Associate Solution Consultants and Solution Consultants to win new business expand existing accounts and raise the overall technical excellence of the SC team. T...