Senior System Analyst

Atlanta, GA - USA

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title:DOASSeniorSystemAnalyst(796556)

Location:Atlanta GA

Duration: 8 months

SeniorSystemAnalyst

We are seeking an experiencedSeniorSystemAnalystto provide hands-on technical expertise onateamofsystemsanalystsandsystemsadministrators. This role is pivotal in supporting end-users with their IT needs and ensuring the ongoing maintenance and reliabilityofthe agencys core applications and IT infrastructure.

The ideal candidate will haveastrong background in IT supportsystemsadministration and team leadership with the ability to guide the resolutionofcomplex technical issues coordinate with third-party vendors and implement solutions that enhance overall IT service delivery.

Primary Responsibilities:

Provide Complex Issue Resolution:Serve as the escalation point for technical issues guiding the team in troubleshooting and resolving hardware software and network problems.
Collaborate with Third-Party Vendors:Act as the primary contact for external vendors coordinating support for advanced technical issues and ensuring timely resolution.
Support Core ITSystems:Ensure proper management and supportoftechnologies including Office 365 Active Directory Exchange Server Microsoft Teams softphones VPN RDP and Windows operatingsystems.
Research and Implement Technical Solutions:Recommend and implement solutions to improve efficiency and reliability.
Develop and Maintain Documentation:Ensure comprehensive documentationofsystems processes and troubleshooting procedures for team reference and knowledge sharing.

Necessary Skills and Qualifications:

10 yearsofIT experience.
Proven expertise inOffice 365 Active Directory Exchange Server Windows operatingsystems desktop deployment VPN RDP and Microsoft Teams.
Minimum 5 yearsofrelevant industry experience inaMicrosoft enterprise environment including:
- UnderstandingofWindows Client and Windows Server in production environments.
- ConfigurationofWindows Infrastructure via Group Policy and/or scripts.
- Adept at using Powershell to automate and execute tasks.
- Basic understandingofthe TCP/IP Stack and common services such as DNS and DHCP.
- Microsoft Enterprise Mobility Suite / Entprise Mobility Security (EMS)aplus.
3 yearsofexperience with Active Directory Domain Services (AD DS) upgrade consolidation and migration projects.
2 yearsofexperience with Office/Microsoft 365 with at least one yearofexperience migrating mailboxes.
1 years experience Active Directory Federation Services (ADFS) or Azure Active Directory and understandingofSAML 2.0 and cloud SSO providers
Hands-on experience withAWS infrastructure managementand supportingSharePoint environmentswould beaplus.
Strong troubleshooting and problem-solving skills with the ability to resolve complex technical issues efficiently.
Experience in coordinating withthird-party technical support vendors.
Proficiency in creating and maintaining technical documentation.
Relevant Microsoft certifications(e.g. Windows Server Office 365 Azure) are highly desirable.
Solid understandingofIT service management and ITIL best practices isaplus.
Track recordofcontinuous learning and adapting to new technologies.

Desired Skills and Attributes:

Strong Communication Skills:Ability to articulate technical concepts clearly to both technical and non-technical audiences.
Problem-Solving Mindset:Proactive and solution-oriented approach to addressing challenges and improving processes.
Adaptability and Flexibility:Capableofhandling shifting priorities and working inafast-paced environment.
Customer-Focused Attitude:Dedicated to providing excellent service to internal users and ensuring their IT needs are met.

Skill	Required / Desired	Amount	ofExperience
Proven expertise in O365 AD Exchange Server Windows VPN RDP MS Teams	Required	10	Years
Minimum 5 years experience in Microsoft environment including Windows Client Windows Infrastructure via Group Policy Powershell TCP/IP stack	Required	5	Years
Minimum 3 years experience with Active Directory Domain Services (AD DS)	Required	3	Years
Understanding and user supportofSharepoint isaplus	Desired	2	Years
Relevant Microsoft certifications are highly desirable - Windows server Office 365 Azure	Highly desired	2	Years

Required Skills:

Proven expertise in O365ADExchange ServerWindowsVPNRDPMS TeamsMinimum 5 years experience in Microsoft environment including Windows ClientWindows Infrastructure via Group PolicyPowershellTCP/IP stackMinimum 3 years experience with Active Directory Domain Services (AD DS)Relevant Microsoft certifications are highly desirable - Windows serverOffice 365Azure

Job Title:DOASSeniorSystemAnalyst(796556) Location:Atlanta GA Duration: 8 months SeniorSystemAnalyst We are seeking an experiencedSeniorSystemAnalystto provide hands-on technical expertise onateamofsystemsanalystsandsystemsadministrators. This role is pivotal in supporting end-users with their IT ne...