Welcoming Street Coordinator PFT

Position Title: Welcoming Street Coordinator (1 position)

Employment Status: Permanent Full-Time

Position Status: This is a Bargaining Unit position. All terms and conditions of the collective bargaining agreement apply.

This posting is for an existing vacancy.

Job Posting Deadline for Internal Candidates: January 15 2026 at 5:00pm

Hours of Work/Schedule: 35 Hours per week (including some evenings)

Position Reports To: Director Community Hub Operations

Salary Range: Annualized salary range $55100 - $63223 commensurate on skills and experience plus Group Benefits plus participation in HOOPP.

Primary Work Location: Oshawa South and across various agency locations within Durham Region.

Organization

Durham Community Health Centre (DCHC) is a registered charitable organization that provides integrated accessible and equitable community-based primary care wellness services and health education to Durham community members who face multiple barriers to their health and well-being.

DCHC also provides equity-based programs and services that focus on priority populations such as Indigenous Black the 2SLGBTQI Community Newcomers to Canada Seniors and Unattached patients (i.e. those without a family doctor) to name a few. DCHC ensures Durham community members receive not only sick care but preventive care as well.

At DCHC we are a team-based interprofessional group of staff including physicians nurse practitioners nurses counselors dietitians outreach workers medical secretaries and other administrative staff. We always place every client at the Centre of our approach to care based on their needs. We address these needs through integrated clinical and wellness care and health education.

Its an exciting time to be joining DCHC while we are embarking on an energizing path with a focus on making our biggest impact yet on local health care by diversifying expanding and leveraging our Strategic Plan Theory of Change Brand Client Stories and Resources.

DCHCsStrategic Goals

• Drive Program and Service Integration and Client Experience Across All that DCHC Does
• Evolve Program Offerings to Improve Health Equity and Meet the Needs of DCHCs Priority Populations
• Establish DCHC as a System Advocate and Champion for Equity
• Enhance DCHCs Brand and Awareness Across Durham Region
• Become an Employer of Choice with a Focus on Recruitment Retention and Development

Position Overview

The Welcoming Streets Program works to address concerns identified by business owners and the public about vulnerable and street-involved individuals who may be at risk. The program aims to facilitate more positive relationships between business owners and vulnerable individuals and ensures that unsheltered individuals are linked with the services they could benefit addition this program focuses on building capacity among local businesses to be better equipped to address concerns and build empathy for people who are vulnerable and living on the street.

The Welcoming Streets Coordinator will collaborate within an interdisciplinary team of health professionals across the community network that influences the health environment targeted to clients as well as within the Agencys team structure in support of goals that align with and achieve the Agencys strategy Mission Vision and Values.

Additionally the Welcoming Streets Coordinator will develop links to community resources to meet the needs of clients paying close attention in building partnerships with those who support the targeted community with the goal of improving engagement and continuity of care across the region.

Key Responsibilities

• Answering/supporting/directing incoming referrals and inquiries regarding unsheltered and risk of becoming unsheltered for individuals and families
• Work with Case Managers to assist with weekly client schedules to ensure program goals & objectives are met.
• Community case management Covering case load for Case Managers while staff are on holidays/off sick etc.
• Development of groups to meet community needs including gap analysis/community feedback groups as well as training/mentoring new staff.
• Assists with system navigation advocacy and life-skill development programming.
• Working from a determinants-of-health and client-centred perspective in order to assist in building clients capacity to work toward goals.
• Maintains and manages the Homeless Individuals and Families Information System (HIFIS) database according to contractual requirements. Including performing audits on Case Managers case loads.
• Completion of statistical reports for funders.
• Sit on Community Advisory Committees with internal and external stakeholders.
• Advocates for clients to receive the appropriate social service and health care.
• Participates in case conferences for clients plans of care with external agencies and services where appropriate.
• Establishes and maintains knowledge of community resources and builds strong relationships with external agencies and partners.
• Document with DCHCs EMR information regarding outreach contacts.
• Complete Incident Reports as required.
• Follow policies and standards regarding confidentiality and documentation.
• Ensure all necessary reports are completed accurately and in a timely manner.
• Attend relevant team meetings and planning activities.
• Participate in quality improvement and evaluation activities.
• Work with the health and safety guidelines provided by the agency which includes annual mandatory training requirements.

Other duties within scope of this position include:

• Assists as assigned in the orientation training and mentoring of new staff on the team.
• Consults regularly with local agencies or community resources concerning resource development and program planning which is pertinent to the population served.
• Adheres to and applies organization-wide policies and practices in support of organizational health and performances.
• Adheres to and applies established compliance measures within legislative requirements and equity principles (e.g. AODA Human Rights Code and Ontario Employment Standards).
• Champions and supports Employee Engagement efforts and initiatives.
• Ensures scope of duties/accountabilities adheres to established Health & Safety program policies and procedures.
• Other duties as assigned by the manager and the director.

Qualifications

• Post secondary degree in Social Work Psychology Social Sciences or equivalent is required. A diploma in Social Service Work (SSW) or related field of study with combined work experience will be considered.
• Graduate certificate in Addictions and Mental Health is an asset.
• At least two (2) years of experience in working in a community setting specifically with street involved populations is required.
• Demonstrated ability to work with marginalized and culturally diverse populations including those with chemical dependency mental illness and HIV positive.
• Screening intake assessment and crisis intervention skills.
• Thorough knowledge and experience of assigned client population relevant program/services harm reduction health education and peer support models.
• Strong knowledge of issues affecting marginalized communities and relevant vulnerable sector clients.
• Experience working with diverse agencies and working successfully in partnership with these agencies.
• Working knowledge of the local health and social service sector government programs and current legislation that may affect clients.
• Demonstrated ability to work under pressure to anticipate potential problems/conflicts and take appropriate actions and to meet deadlines.
• Excellent interpersonal presentation and communication skills.
• Demonstrated ability to work independently and as a team member within an evolving role in a multi-disciplinary environment.
• Excellent advocacy and negotiation skills.
• Strong commitment to health promotion community development and adult education.
• Excellent knowledge of MS computer applications and other office related software. Knowledge of HIFIS is an asset
• Must be able to work in a variety of social and physical settings.
• Available to work some evening shifts.
• Valid drivers license is required.

Working Conditions Physical/Sensory/ Mental Demands Analysis:

• Required to travel regularly within Durham Region using own vehicle.
• May experience stress due to regular interaction with clients in crisis.
• May be exposed to illness and unsanitary conditions in which established H&S protocols must be adhered to at all times.
• May be in contact with individuals and families in crisis as a result of mental health issues substance use and/or not attentive to personal health and safety for themselves.
• Regular interaction and collaborative work with cross-disciplinary colleagues and community care partners.
• Must monitor their own time and stress levels to ensure that they are able to effectively assist clients.
• Must be able to work in a variety of social and physical settings including walking on uneven surfaces and through inclement weather.

Full vaccination against COVID-19 is mandatory for this position (DCHC will however adhere to its duty to accommodate those who are unable to be fully vaccinated for a reason related to a human right protected ground).

Application Process:

1. While we thank all applicants for their interest in applying only those qualified and considered for an interview will be contacted. All applicant submissions will be kept on file for six months for future consideration.
2. All applicants are encouraged to provide a valid email address for communication purposes. Applicants may receive written correspondence regarding this job posting directly to the email address provided on their resume. As an applicant it is your responsibility to ensure that you check your email regularly.
3. All positions are subject to the successful completion of the following pre-employment conditions for all external hires: Reference Checks; and Criminal Background checks (including Vulnerable Sector Screening).
4. Please be advised that AI Technology supports the screening process of applications. All final hiring decisions are made by our recruitment team.

Durham Community Health Centre (DCHC) is committed to creating an inclusive environment that welcomes and celebrates diversity so that all employees have the opportunity to thrive. DCHC will comply with all applicable standards as set out in the Accessibility for Ontarians with Disabilities Act 2005 (AODA) the provisions of the Ontario Human Rights Code and any other applicable legislation. Accessibility: If you have accessibility needs and require alternate formats or other accommodation please contact our Talent and Culture team at or by email to .

Required Experience:

IC