Marketing Customer Support Specialist – Arabic Speaking
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Marketing Customer Support Specialist Arabic Speaking
Location:
Lisbon Portugal On-site
Working Schedule:
Phase 1 (Initial Period):
- Monday to Sunday
- 12-hour coverage window: 07:00 19:00
- Shift options:
- 07:00 16:00
- 10:00 19:00
- Days Off: 2 rotational days
Phase 2 (At a later date TBC by client):
- 24/7 rotational shifts Monday to Sunday
- Days Off: 2 rotational days
Role Overview:
As a Marketing Customer Support Specialist you will support advertisers and business clients across the Arabic-speaking markets (Egypt Jordan and UAE). You will act as a trusted advisor assisting customers with paid advertising campaigns platform-related inquiries and optimization support while delivering an excellent customer experience.
This role combines customer service digital marketing knowledge and advertising platform support within a fast-paced contact center environment.
Key Responsibilities:
- Provide customer support via phone email and chat to advertisers in Arabic and English
- Support clients with paid campaign setup management and optimization
- Troubleshoot issues related to digital advertising tools billing and performance
- Educate customers on best practices for social media and digital advertising products
- Deliver clear accurate and timely resolutions while meeting KPIs and SLAs
- Maintain detailed case documentation in CRM systems
- Collaborate with internal teams to ensure issue resolution and customer satisfaction
- Stay up to date with platform updates advertising policies and product changes
Mandatory Requirements:
- Fluent Arabic (Egypt Jordan or UAE markets) and advanced English
- Proven experience in paid campaign management (mandatory)
- Degree in Marketing Business Communications or a related field
- Hands-on experience in Digital Marketing
- Previous experience in a Contact Center / Service Program supporting an Advertising Technology company
- Strong understanding of social media platforms and digital advertising fundamentals
- Excellent customer service and communication skills
- Ability to work both independently and as part of a team
Nice to Have:
- Experience supporting online advertising platforms
- Knowledge of campaign performance metrics (CTR CPC CPA ROAS)
- Familiarity with CRM and ticketing tools
- Multicultural or international customer support experience
Compensation & Benefits:
- Base Salary: 985 (paid over 14 months)
- Complexity Bonus: 80 (paid over 11 months)
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
