This job is posted by the PCDA and hired by Century Products. The contact will be
emailprotected
Century Products is seeking a Sales Support & Customer Support Representative to support our Business Development and Logistics teams. This position plays a key role in managing customer communications processing orders and ensuring accurate timely coordination between customers and internal departments. This is a support-driven role focused on customer service order accuracy and follow-upnot commission-based sales.
Key Responsibilities
Customer Support & Account Coordination Serve as a primary point of contact for customers via phone and email Respond to customer inquiries regarding orders quotes and order status Enter and maintain accurate customer orders and records in ERP and CRM systems Follow up with customers to confirm order accuracy and satisfaction Assist with resolving order discrepancies returns or service issues
Sales & Business Development Support Support Business Development with quotes new account setup and follow-up communication Handle inbound inquiries and assist with outbound follow-up as directed Support sales activity in designated areas of need (no pricing authority) Assist with trade show and event follow-up by documenting leads and opportunities
Internal Coordination Coordinate with Logistics regarding shipping schedules and customer updates Work with Accounting on invoice or payment-related questions Maintain organized documentation related to orders quotes and customer communication Prepare basic reports related to orders and customer activity
Qualifications
Associate degree in Business Agriculture Communications or a related field preferred Equivalent combination of education and relevant experience may be considered 2 years of experience in sales support customer service or order processing preferred
Experience in manufacturing or distribution environments is a plus Proficiency with Microsoft Office (Excel Outlook) and CRM/ERP systems Strong communication skills and attention to detail Ability to manage multiple priorities in a fast-paced environment Customer-focused mindset with a collaborative approach
Work Environment & Requirements
Onsite position based in Ponca City OK Office-based role with regular phone and computer use Occasional light lifting (up to 20 lbs) Interaction with production or warehouse areas as needed
Job Location:
Monthly Salary:
Posted on:
19 hours ago
Vacancies:
1 Vacancy
