Director, Training and Development

Position Overview

Valiant Residential is seeking a Director of Training and Development to lead the strategic design execution and continuous improvement of enterprise training onboarding and leadership development across a large multi-market multifamily portfolio. This role is responsible for setting the vision for learning and development building and leading a high-performing Training and Development team and ensuring training programs are operationally aligned scalable and consistently executed across all communities.

The Director of Training and Development partners closely with Operations executive leadership and corporate support teams to identify performance gaps support organizational change reinforce company culture and drive measurable improvements in operational performance compliance customer experience and leadership readiness.

We Are Valiant

With over 37 years of experience Valiant Residential is a next-generation property management leader uniquely attuned to the needs of property owners and residents. We are driven by a Valiant Spiritbold innovative and committed to excellencefostering prosperous partnerships and long-term success. Our team thrives on collaboration integrity and strategic thinking making a meaningful impact in the industry.

Why Work at Valiant

At Valiant Residential we dont just offer jobswe build careers. Consistently ranked as a Top Place to Work we are a leader in the property management industry driven by bold innovative professionals who make an impact.

We believe in rewarding great work with competitive total compensation and generous time off along with comprehensive benefits including free health insurance options and 401(k) matching. Growth isnt just encouragedits expected. Through leadership development cross-functional collaboration and a culture grounded in accountability and innovation we empower our employees to thrive.

What Youll Be Doing

• Set the strategic vision for training onboarding leadership development and compliance education across all markets ensuring alignment with operational goals company standards and long-term growth objectives.
• Build lead and develop a high-performing Training and Development team responsible for delivering consistent high-quality learning programs across onsite regional and corporate roles.
• Design and govern enterprise training curricula learning paths and leadership development frameworks that strengthen bench strength close performance gaps and reinforce company culture and service standards at the site level.
• Partner with Operations and executive leadership to anticipate organizational needs and ensure training supports current workflows systems initiatives and performance expectations.
• Lead training support for acquisitions transitions lease-ups system implementations process changes and companywide initiatives ensuring effective change management and adoption.
• Oversee onboarding programs for all onsite and regional positions ensuring new hires are equipped with the tools knowledge and expectations needed for success.
• Ensure compliance Fair Housing safety legal and policy training is delivered consistently and effectively to mitigate risk and support operational accuracy.
• Leverage LMS platforms digital learning tools and instructional design best practices to deliver engaging scalable learning solutions across multiple formats.
• Monitor training effectiveness using KPIs performance trends and operational outcomes providing leadership with insights recommendations and continuous improvement strategies.
• Reinforce company culture accountability and service excellence so they are consistently experienced across all communities.
• Travel up to 25 percent as needed to support training delivery leadership development transitions and field operations.

• Bachelors degree required (Business Real Estate Property Management Hospitality Organizational Leadership or related field preferred); Masters degree (MBA or related) a plus.
• Ten or more years of multifamily experience including at least three years in a senior training learning and development or operations leadership role.
• Strong understanding of multifamily operations onsite workflows Fair Housing safety and regulatory requirements.
• Proven ability to lead coach and develop teams across multiple markets.
• Demonstrated experience designing and managing training programs that improve operational performance compliance and customer experience.
• Proficiency with LMS platforms e-learning tools and digital training technologies. Yardi a plus.
• Exceptional communication facilitation organizational and analytical skills.
• Ability to evaluate training effectiveness using KPIs performance trends and operational outcomes to drive continuous improvement.
• Willingness and ability to work one hundred percent in-office and to travel up to twenty-five percent to support training delivery leadership development transitions and field operations.
• Ability to perform the essential functions of the role with or without reasonable accommodation including working in office and onsite environments walking properties navigating stairs using standard office and training equipment and occasionally lifting training materials weighing up to fifteen pounds.

Third-Party Submissions and Staffing Agencies

Valiant Residential does not accept unsolicited resumes or candidate submissions from staffing agencies or third-party recruiters. Any unsolicited resumes received will be considered property of Valiant Residential and no placement fees will be paid. All official recruiting communications from Valiant Residential will come from an @ email address. If you receive outreach from a different email domain claiming to represent us please verify the legitimacy of the communication before responding.

Americans with Disabilities Act (ADA) Accommodation Statement

Valiant Residential is committed to complying with the Americans with Disabilities Act (ADA) and ensuring equal opportunity in employment for qualified persons with disabilities. We provide reasonable accommodations to enable individuals with disabilities to perform essential job functions participate in the hiring process and enjoy the benefits and privileges of employment.

If you require a reasonable accommodation to apply for a position or to perform your job please contact Requests will be reviewed on a case-by-case basis in accordance with applicable laws.