Customer Service Specialist

Customer Service representative

Do you pride yourself on delivering excellent customer service

Do you want to be the voice of our business ensuring customers receive a personal and positive experience

Are you confident enthusiastic and passionate about building lasting partnerships

If yes we have the perfect role for you!

Position: Customer Service representative

Duration: 3 Month Temp contract with the potential to go perm.
Location: Biggleswade

What is your role

As a customer service representative you will be responsible for providing exceptional customer support engaging with our customers using telephone Web chats mail and social media.

You will be handling all incoming calls about services orders and complaints requests for quotations and questions on invoices.

Building strong relations with the customer by understanding their needs and future goals.

Key responsibilities will include:

• Proactive commercial sales by phonecreate leads to be followed up by the account manager.
• Working with the Account Manager and other departments within the kramp group
• Help customers to use our facilities the right way (webshop)
• Conduct all admin tasks quotations order/return processing maintaining discounts/prices creating reports etc.
• Build value focused relationships with customers.

Your Team

Join our dynamic team of customer service representatives and be a crucial part of our success. As a Team Member you will play a vital role in ensuring an exceptional customer experience and contributing to the overall efficiency of our operations.

Who are you

For this job we have a couple of requirements:

• Outbound calling Sales experience
• Good knowledge of MS Office and affinity with other software programs
• Outstanding communication skills written and spoken
• Solution-oriented efficient and ability to work independently
• Commercial awareness

Do you want to join us

In case you feel challenged by the above role description and requirements we are interested in meeting you! Please use the application button and send your CV and cover letter.

If you do not fully meet all requirements for this role and you think you would be a good match for us please apply and convince us.

Do you have a question about this role Please do not hesitate to contact Joanna Quinlivan Talent Acquisition Specialist

About us

Thanks to our ambitions we are active throughout Europe: a leading position in the agricultural market for parts. We heavily invest in E-Business and innovations. Our aim is to make it easy for our customers to run their business. Working at Kramp means working with over 3500 international colleagues. The people at Kramp are enthusiastic professional and involved. We speak our customers language understand their challenges and earn their trust to exceed their expectations. Our promise Its that easy is embedded in our culture and DNA.

Working at Kramp means:

you belong here! Being part of our open business community
your work makes a difference! Have an impact on what matters

you will develop and realize! Learn and realize your potential

More about Kramp: (UK)

Location: