Transport and Transfers Desk Cordinator

Reporting To: Travel Manager

Purpose of the Role

Key Accountabilities

• Manage end-to-end booking of ground transportation services for corporate clients including airport transfers hotel transfers point-to-point transfers and special requests.
  
• Ensure bookings are accurately recorded with correct dates times pick-up/drop-off locations vehicle types and passenger details.
  
• Coordinate amendments cancellations and last-minute changes efficiently to minimize disruption to client travel plans.
  
• Develop and maintain relationships with approved transport suppliers and vehicle operators to ensure service quality availability and cost-effectiveness.
  
• Monitor supplier performance adherence to agreed service levels and compliance with contracts and company policies.
  
• Maintain and update transport supplier records rate cards and agreements within internal systems.
  
• Serve as the first point of contact for clients regarding transport services addressing inquiries complaints or service escalations promptly and professionally.
  
• Ensure clients receive accurate travel documentation including transfer confirmations itineraries and vouchers.
  
• Liaise proactively with clients and internal teams to communicate delays changes or operational issues affecting transport arrangements.
  
• Coordinate with operations hotel and air ticketing teams to ensure seamless end-to-end travel experiences for clients.
  
• Monitor and track transfer schedules to ensure on-time execution of all services.
  
• Support emergency or after-hours transport requests in line with company policies and duty-of-care obligations.
  
• Ensure all transport arrangements comply with corporate travel policies client contracts and applicable regulatory requirements.
  
• Maintain high standards of passenger safety and duty-of-care during all transport operations.
  
• Record and report incidents or deviations in service delivery and participate in corrective actions.
  
• Prepare regular reports on transport bookings service performance and supplier compliance.
  
• Identify opportunities to improve operational processes optimize costs and enhance client satisfaction.
  
• Participate in training professional development and process improvement initiatives.
  

Requirements

Academic Qualifications and Experience Required

• Diploma or Bachelors degree in Travel & Tourism Management Hospitality Management Business Administration Logistics or a related field.
  
• Professional certifications in Travel Management Customer Service or Transport Operations will be an added advantage.
  
• Familiarity with corporate travel booking systems or CRM platforms is desirable.
  
• Minimum of 23 years experience in corporate travel operations transport coordination or hospitality / ground transport management.
  
• Demonstrated experience in handling airport transfers hotel transfers and point-to-point transport arrangements.
  
• Experience liaising with transport suppliers vehicle operators and corporate clients.
  
• Proven track record in managing emergency or last-minute transport changes efficiently.
  
• Familiarity with corporate travel policies SLAs and duty-of-care obligations is highly preferred.
  
• Demonstrated ability to manage multiple tasks communicate effectively and deliver high-quality client service.
  
• Eagerness to learn and develop skills under the guidance of senior consultants.
  

Skills and Competencies Required

1. Technical & Operational Competencies

• Strong knowledge of ground transportation operations airport transfers hotel transfers and point-to-point logistics.
  
• Proficiency in corporate travel booking systems and CRM platforms.
  
• Understanding of corporate travel policies SLAs supplier contracts and duty-of-care requirements.
  
• Ability to manage multiple transport requests simultaneously with accuracy and efficiency.
  
• Competence in reporting record-keeping and documentation for billing vouchers and compliance audits.
  
  

2. Client Service & Communication

• Excellent customer service orientation with the ability to handle client inquiries and service escalations professionally.
  
• Strong verbal and written communication skills for clear interaction with clients drivers and suppliers.
  
• Ability to anticipate client needs and proactively resolve issues or delays.
  
• Strong relationship management skills with suppliers drivers and internal teams.
  

3. Organizational & Planning Skills

• Effective time management prioritization and multitasking abilities.
  
• Ability to work under pressure including handling last-minute changes flight delays or emergency transfers.
  
• Strong problem-solving and decision-making capabilities in dynamic situations.
  
• Adherence to standard operating procedures (SOPs) and operational protocols.
  

4. Commercial & Analytical Competencies

• Cost-conscious approach with ability to identify value-for-money transport solutions.
  
• Ability to analyze transport data monitor supplier performance and identify efficiency improvements.
  
• Awareness of commercial terms negotiated rates and contract obligations.
  

5. Personal Attributes

• High degree of professionalism integrity and discretion.
  
• Team-oriented with ability to collaborate across departments.
  
• Flexible adaptable and willing to work extended hours during emergencies or peak travel periods.
  
• Strong attention to detail and accuracy in all operations.
  
• Professional and client-focused demeanor.
  
• Proactive mindset and eagerness to take initiative.
  
• Reliability integrity and a team-oriented attitude