Hotel Desk Coordinator

Career Directions Limited (CDL)

Job Location:

Nairobi - Kenya

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Reporting To: Travel Manager

Purpose of the Role

The Hotel Desk Cordinator is responsible for professionally managing and delivering high-quality cost-effective and seamless hotel accommodation solutions for corporate clients by negotiating competitive rates with hotels coordinating accurate bookings

ensuring service excellence and strengthening supplier partnerships while protecting the companys profitability and brand reputation.

Key Responsibilities

Manage end-to-end hotel accommodation services for corporate clients in accordance with approved travel policies and service level agreements (SLAs) / contracts.
Coordinate hotel reservations negotiations and confirmations while ensuring cost efficiency quality standards and client preferences are met.
Develop and maintain strategic relationships with hotel partners and accommodation suppliers to secure preferred rates and availability.
Ensure accuracy and compliance of all booking details including contracted rates room allocations billing instructions and cancellation terms.
Oversee amendments re-bookings and cancellations with minimal disruption to client travel plans.
Issue booking confirmations accommodation vouchers and related documentation in a timely and professional manner.
Maintain and regularly update hotel databases rate agreements and supplier records within company systems.
Address client inquiries service escalations and accommodation-related issues promptly ensuring effective service recovery.
Collaborate closely with internal teams including air ticketing operations finance and account management to deliver seamless travel solutions.
Ensure adherence to company procedures client contracts and regulatory requirements.
Monitor accommodation spend identify cost-saving opportunities and prepare management and client reports as required.
Support after-hours or emergency accommodation arrangements in line with company policies

Requirements

Academic Qualifications and Experience Required

Diploma or Bachelors degree in Hospitality Management Tourism Management Travel & Leisure Management Business Administration or a related field.
Minimum of 5 years relevant experience in hotel reservations travel operations hospitality coordination or a similar role within a Travel Management Company corporate travel agency hotel reservations office or hospitality environment.
Training in Corporate Travel Management Systems Customer Relationship Management (CRM) or Hotel Reservation Systems is desirable.
Working knowledge of hotel reservation systems corporate travel booking tools and CRM platforms is desirable.
Experience handling corporate clients negotiated hotel rates and supplier relationships is highly preferred.

Skills and Competencies Required

1. Technical & Professional Competencies

Strong knowledge of hotel reservations accommodation operations and corporate travel processes.
Proficiency in hotel booking systems corporate travel management tools and CRM platforms.
Understanding of corporate travel policies rate negotiations and supplier contract management.
Ability to manage multiple bookings accurately in a fast-paced deadline-driven environment.
High level of attention to detail to ensure accuracy in reservations billing and documentation.
Competence in reporting data tracking and accommodation spend analysis.

2. Client Service & Communication

Excellent customer service orientation with the ability to manage corporate and VIP clients professionally.
Strong verbal and written communication skills.
Ability to handle client inquiries complaints and service escalations with discretion and efficiency.
Strong relationship management skills with clients hotels and accommodation suppliers.
3. Organizational & Operational Skills
Effective time management and prioritization skills.
Ability to work under pressure and manage last-minute or emergency accommodation requests.
Strong problem-solving and decision-making capabilities.
Ability to follow standard operating procedures (SOPs) and service level agreements (SLAs).

4. Commercial & Business Acumen

Cost-conscious mindset with the ability to identify value-for-money accommodation solutions.
Awareness of commercial terms cancellation policies and negotiated corporate rates.

5. Personal Attributes

High level of professionalism integrity and confidentiality.
Strong teamwork and collaboration skills across departments.
Adaptability and willingness

Reporting To: Travel ManagerPurpose of the Role The Hotel Desk Cordinator is responsible for professionally managing and delivering high-quality cost-effective and seamless hotel accommodation solutions for corporate clients by negotiating competitive rates with hotels coordinating accurate bookings...