Customer Support Specialist – Hong Kong
Share
Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
- Application Deadline: Jan. 25 2026
- Hong Kong
- On-site
Job Description
We are seeking a motivated organized and service-oriented colleague to join our Customer Support team in Hong Kong as a Customer Support Specialist this role you will support Underwriters in Gards global marine insurance operations helping to ensure smooth processes and exceptional service for our clients and brokers.
Key responsibilites
- Maintain accurate records of clients brokers policies and premiums within the companys production systems ensuring all information is up to date and archived.
- Manage policy renewals and new business and end-to-end policy processing.
- Oversee cover maintenance including lay-ups trips value changes and additional premium calculations.
- Prepare and distribute insurance documentation and invoices and generate reports and analyses.
- Calculate and reconcile premium closings ensuring accuracy and timely completion.
- Conduct sanction checks to ensure compliance with regulatory requirements.
- Provide administrative and operational support to the Underwriting team assisting with daily tasks and streamlining communication between departments to resolve issues efficiently.
- Respond promptly to customer inquiries and build strong trust-based relationships with brokers clients and key stakeholders in the maritime industry.
Qualifications & Skills
- Bachelors degree in business administration maritime studies or a related field; alternatively substantial experience in marine insurance or the maritime/shipping industry.
- Strong attention to detail and a structured methodical approach to tasks.
- Ability to work effectively under pressure demonstrating initiative and a proactive self-driven mindset.
- Proficiency in Microsoft Office applications especially Excel for data reports and premium calculations.
- Positive service-oriented attitude and excellent collaboration skills across diverse teams.
- Exceptional communication skills and cultural awareness essential for working in an international maritime environment.
- Customer-focused mindset ensuring high-quality service to clients and stakeholders.
- Fluency in English; additional language skills such as Cantonese Mandarin or Japanese are considered an advantage.
We perform background checks on all relevant candidates through our partner EY
Required Experience:
IC
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
About the company For more than 100 years Gard, one of the world’s leading marine insurers, has been helping the marine industries to protect their assets and safeguard their income. Having expanded from our origins in southern Norway to a network of 15 offices across the globe, we ha ... View more
