Director of Crisis Services

Director of Crisis Services

Lead and Expand Life-Saving Crisis Intervention Programs

Location: West Reading PA
Salary: $75000/year
Schedule: Full-Time Monday - Friday 8:30am - 5pm (based on business needs)
Program: Crisis Intervention Services

About the Role:

Are you a seasoned behavioral health leader passionate about crisis intervention As Director of Crisis Services youll oversee multiple crisis programs throughout Berks County leading a team of Clinical Coordinators while building vital community partnerships. This is your opportunity to shape the future of crisis services and make a profound impact on individuals during their most vulnerable moments.

What Youll Do:

Leadership & Program Management:

• Oversee the strategic direction and daily operations of multiple crisis intervention programs
• Supervise and mentor Clinical Coordinators providing individual and group supervision
• Implement SAMHSA best practices and evidence-based crisis intervention models
• Ensure all services meet licensing standards contractual requirements and agency policies
• Develop and execute annual program plans with measurable outcomes
• Maintain 24-hour availability for emergency consultation and program support

Community Partnership & Marketing:

• Build and strengthen relationships with county agencies police departments hospitals emergency services and behavioral health providers
• Present crisis intervention services to community stakeholders and potential referral sources
• Develop and execute marketing strategies to increase awareness of crisis services
• Attend community events and conferences to promote program visibility
• Actively participate in expanding crisis services throughout Berks County
• Represent the agency at interagency meetings and community events
• Identify and pursue opportunities for service expansion through RFPs and partnerships

Staff Development & Training:

• Create comprehensive training programs and professional development opportunities
• Orient and mentor new Clinical Coordinators on policies procedures and best practices
• Conduct annual performance evaluations and 90-day probationary reviews
• Ensure staff maintain appropriate qualifications and compliance with all requirements
• Foster a culture of recovery principles and cultural competency

Quality Assurance & Compliance:

• Collect and analyze outcome data to assess program efficacy
• Oversee performance improvement activities and quality indicators
• Prepare monthly quarterly and annual reports for stakeholders
• Review client complaints and grievances before submission
• Manage incident reporting through the agencys incident management system
• Ensure timely accurate documentation across all programs

Financial & Operational Oversight:

• Manage program budgets and ensure operations stay within budgeted parameters
• Collaborate with your supervisor on annual budget preparation
• Oversee payroll and billing documentation accuracy
• Interface with Accounting to resolve billing issues
• Maximize authorized services and ensure proper documentation for reauthorizations

What Were Looking For:

Required:

• Masters degree in a behavioral health discipline (Social Work Counseling Psychology etc.)
• Crisis experience is essential
• 4 years of behavioral health experience
• 2 years of progressive supervisory experience managing masters-level staff
• Deep knowledge of crisis intervention best practices and recovery principles
• Strong proficiency with Microsoft Office and Electronic Health Records (MyEvolv experience preferred)
• Valid drivers license
• PA clearances (Act 33 & 34 FBI fingerprinting)

Strongly Preferred:

• Professional licensure (LPC LCSW LMFT PsyD)
• Certification in crisis intervention or related specialty
• Marketing or business development experience in behavioral health settings
• Experience building community partnerships and collaborative networks
• Track record of program development and expansion

Why Join Our Team

Competitive Compensation & Benefits:

• Salary starting at $75000 (commensurate with experience)
• Comprehensive Medical Dental and Vision Insurance
• 403(b) retirement plan with generous employer match
• Paid Time Off for work-life balance
• Life and Disability Insurance
• Tuition reimbursement for continued education
• Flexible Spending Accounts (Health Dependent Transportation)
• Employee recognition and referral bonus programs
• Tickets at Work discount program

Professional Impact & Growth:

• Lead innovative crisis programs serving Berks County
• Shape the future of crisis services in your community
• Work with a Joint Commission-accredited organization
• Collaborate with dedicated professionals committed to recovery
• Opportunities for continued learning and advancement
• Influence policy and best practices at the program and community level

Mission-Driven Organization: Join Holcomb Behavioral Health Systems where we take a comprehensive holistic approach to behavioral health. Serving communities throughout Pennsylvania New Jersey Delaware and Maryland were committed to providing innovative responsive crisis intervention when people need it most.

Ready to Lead with Purpose

If youre an experienced behavioral health leader ready to make a lasting impact on crisis services we want to hear from you. Apply today and join a team where your leadership saves lives and transforms your community.

Learn more about career opportunities: Behavioral Health Systems is an equal opportunity employer committed to diversity and inclusion.

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Required Experience:

Director