Product Support Inspection Specialist

Job Summary:

The Product Support Inspection Specialist is a field-based regionally located role responsible for representing the product support sales team in a defined geographic territory. Responsibilities include conducting thorough inspections identifying defects analyzing performance data and collaborating with teams to optimize machine efficiency and prevent downtime. This position works directly with Major Account Representatives Product Support Sales Representatives and Inside Sales Representatives to strategically grow the product support business. This includes special projects recommendations opportunity analysis and other efforts in support of HOLT parts and service teams.

The incumbent in this position is expected to model the following practices daily: 1) Demonstrate alignment with the companys mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development.

Essential Functions:

• Models promotes reinforces and rewards the consistent use of HOLTs Values Based Leadership (VBL) tools models and processes to ensure alignment with our Vision Values and Mission
• Represents HOLT CAT as a technical expert at customer sites
• Responsible for inspecting machines including undercarriage ground engaging tools general machine and machine rebuild
• Monitors inspects and evaluates customers machine conditions to forecast repairs
• Completes inspection reports and other documentation as necessary to provide to internal and external customers as needed
• Works as a member of a team to prioritize schedule and complete machine inspections in alignment with customer needs and achieve departmental goals
• Interact with the customer to foster adoption of the complete HOLT / CAT product offerings
• Performs and completes all tasks with little to no supervision
• Works safely at all times and adheres to all applicable safety policies; complies with all company policies procedures and standards
• Performs other duties as assigned

Knowledge Skills and Abilities:

• Ability to learn and retain knowledge of CAT equipment including their designs component systems repair and maintenance
• Intermediate computer skills including the ability to navigate understand and perform work tasks in Microsoft Office products like Excel Word PowerPoint Outlook etc.
• Ability to operate hand tools and inspect specific web applications
• Excellent work habits accuracy attention to detail and quality of work
• Excellent verbal and written communication skills
• Interpersonal skills sufficient to engage with customers vendors and peers to exchange information motivate influence and persuade
• Time management skills to develop plans for structuring self and others to attain maximum productivity by establishing deadlines milestones tasks resources and achievement of goals and work results
• Critical thinking and problem-solving skills to apply logic and reasoning to identify the strengths and weaknesses of alternative solutions conclusions approaches and prevention to problems
• Ability to work independently and as part of a team
• Ability to be self-starting self-motivated and be a leader
• Ability to make precisely coordinated movements of the fingers of one or both hands in order to grasp manipulate or assemble very small objects
• Ability to read write and understand information
• Ability to listen to and understand information and ideas presented through spoken words and sentences

Education and Experience:

• High school diploma or equivalent required; Specialized technical training and/or a degree in Business preferred
• 1-3 years CAT Equipment experience required

Additional Requirements:

• Must be able to drive a company vehicle

Supervisory Responsibilities:

• None

Travel:

• Up to 75% travel may be required
• Valid Drivers license required
• Must have a safe driving record

Physical Requirements:

• Significant amount of time standing walking kneeling crouching stooping climbing and reaching
• Constant movement and use of hands this position requires good manual dexterity
• Constant movement and use of limbs; this position requires good manual dexterity balance coordination and stamina
• Communicates with customers and co-workers
• Routinely reacts to visual auditory and other signals including alarms and instructions
• Must be able to move objects and use abdominal and lower back muscles to provide support over time without fatigue
• Be able to maneuver safely and work underneath equipment
• Frequently lifts and moves materials and equipment up to 70 lbs.
• Ascends/descends with gradual or continuous progress by oneself using both hands and feet and climbs up and down ladders and/or equipment

Work Environment:

• Industry standard PPE and appropriate safety equipment required
• Frequently works outdoors around moving mechanical parts and noise level may be loud at times
• Exposure to weather extremes when working outside in conditions that include inclement weather heat cold and humidity
• Exposure to small quantities of chemicals dust steam high-pressure water and high-speed rotating equipment
• Regularly perform work in cramped spaces awkward positions and/or high places
• Exposure to minor burns cuts bites or stings
• Frequently works at fast pace with unscheduled interruptions

Disclaimer: Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities duties and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities as needed.

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Required Experience:

IC