Advisory Solution Consultant Data & AI

As an Advisory Solution Consultant AI Data & Analytics you will be the technical and solution expert partnering with the Solution Sales Executive for AI Data & Analytics. Your mission is to drive innovative business outcomes for enterprise customers by architecting positioning and delivering advanced AI and analytics solutions on the ServiceNow platform. You will act as a trusted advisor to C-suite stakeholders translating complex technical capabilities into measurable business value and enabling customers to realize the full potential of AI-driven transformation.

Key Responsibilities

• Technical Leadership & Solution Delivery
  • Lead technical discovery workshops to understand customer challenges and architect tailored AI Data & Analytics solutions.
  • Design and deliver product demonstrations Proofs of Concept (PoCs) and prototypes focusing on GenAI RAG pipelines and agentic AI patterns.
  • Provide deep technical expertise during sales cycles answering product and technology questions for customers partners and internal teams.
  • Collaborate with Solution Sales Executives and cross-functional teams to co-create solution roadmaps and art of the possible sessions.
  • Integrate AI/ML business intelligence and analytics strategies into customer solutions ensuring alignment with business transformation goals.
• Strategic Advisory & Executive Engagement
  • Translate advanced AI capabilities into executive-ready narratives and decision frameworks for C-suite audiences.
  • Lead executive briefings on AI operating models governance ROI and risk (responsible AI privacy IP protection).
  • Build industry-specific playbooks linking AI use cases to functional outcomes (IT customer operations employee experience security).
• Sales & Pre-Sales Enablement
  • Support deal strategy by co-creating value propositions demos and win themes for AI/Data/Analytics opportunities.
  • Establish repeatable blueprints (reference architectures KPI trees cost models) to accelerate adoption and scale.
  • Track engagements progression in CRM system ensuring accurate opportunity and stakeholder management.
• Knowledge Sharing & Mentorship
  • Mentor solution teams on prompt engineering evaluation techniques model selection and safety.
  • Contribute to internal upskilling programs and codify standards and best practices for GenAI excellence.
• Customer Advocacy & Expansion
  • Provide post-sale technology guidance for workflow expansion opportunities.

• • Ensure customer advocacy renewal and upsell by overseeing adoption and value realization.

Qualifications :

• Technical Expertise
  • 8 years in presales solution consulting technical architecture or solution delivery in AI Data Analytics or cloud platforms.
  • Hands-on experience with GenAI LLMs RAG pipelines and Vector Databases. Strong understanding of data fabric architectures data integration strategies and the modernization of legacy data ecosystems to support an AI-first strategy.
  • Deep knowledge of low-code RPA business process automation and API management.
  • Experience integrating AI into business processes decision-making and workflow automation.
• Business & Advisory Skills
  • Proven ability to translate technical capabilities into business outcomes and executive narratives.
  • Strong understanding of industry trends and client priorities across multiple verticals.
  • Excellent storytelling visualization and executive-level presentation skills.
• Collaboration & Leadership
  • Demonstrated ability to build trusted partnerships with senior executives (CDOs CAOs CIOs CTOs).
  • Experience leading cross-functional teams and orchestrating multi-stakeholder engagements.
  • Strong teamwork coaching and mentoring skills.
• Education & Certifications
  • Bachelors degree in Computer Science Engineering Data Science Business or related field (MBA or equivalent advanced degree preferred).
  • Certifications in AI/ML or cloud AI (Azure AI Engineer AWS ML Specialty Google Cloud Professional ML Engineer) preferred.
• Other Requirements
  • Willingness to travel regionally (up to 4050%) to engage with customers partners and internal teams.
  • Native French speaker
  • Fluency in English; additional languages a plus.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. 

Remote Work :

No

Employment Type :

Full-time