International Inbound Operations Coordinator

Join Our Mission at Takealot Fulfilment Solutions We Are TFS

Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30 million orders annually empowering businesses and driving economic growth.

Were Looking For an International Inbound Operations Coordinator who is:

Innovative ambitious individuals ready to shape the future of e-commerce logistics. At TFS Uniquely You meets Powerfully Us where your individuality strengthens our collective mission.

Your responsibilities will include:

• Supporting the department across all required administrative and coordinative functions andduties in line with SOPs policies & procedures.
• Supporting the customer service & buying teams in resolving:
• Customer order queries;
• Complaints and associated resolution including root cause analysis;
• Supplier delivery issues & queries.
• Ensuring customers receive their orders on time according to expectations and that they areproactively updated and communicated to on the status and any changes to their orders.
• Management of all assigned Inbound queries
• Processing created purchase orders on time tracking these orders and managing suppliers and delivery to ensure stock availability and delivery date
• Continuous follow-up on all orders to identify unconfirmed and late shipments impacting customer orders.
• Managing IBTs responding to stock availability & supplier delivery issues and liaising with the distribution centers to ensure customers receive orders on time.
• Communicate and manage relationships with LSP suppliers and vendors regarding shipment status providing timely updates to internal teams.
• Verification of International shipping documentation
• Coordinating and tracking shipments from multiple points of origin to final destinations.
• Managing International Supplier non-conformance

Attributes:

• Solutions-oriented can-do attitude; self-motivated
• Strong organisational & prioritisation skills
• Attention to detail
• Excellent communication skills both written and spoken
• Ability to interact with internal & external stakeholders at all levels
• Comfortable with change and excellent team player
• Comfortable with learning and adapting to new systems

Qualifications:

• Matric
• 3 years relevant industry experience
• Competency in MS Office packages
• Relevant tertiary qualifications a plus

Why Join TFS:

• Purpose-driven impact: Transform lives through logistics innovation
• Advanced technology:Work with cutting-edge systems in a fast-paced environment
• Career growth:Thrive in an agile space that champions continuous improvement
• Inclusive culture: Your unique perspective drives extraordinary results

At TFS your growth is our growth. Youll be joining a team powered by Takealot Groups core values.

More than just a job we offer:

A culture that celebrates individual uniqueness while championing the strength of togetherness. Be part of creating sustainable scalable solutions that make a difference across South Africas e-commerce landscape.