Director of Developer Services

Job Title: Director of Developer Services
Reports To: Vice President of Community Operations
Location: San Antonio TX
FLSA Status: Exempt
Position Summary
The Director of Developer Services (DDS) is a senior leadership role responsible for overseeing and supporting a portfolio of Developer Services Manager (DSM) to ensure the
successful operation governance and financial health of the developing communities managed by Alamo Management Group (AMG). This position serves as a key leadership role ensuring operational excellence fostering positive client relationships and providing guidance to DSMs in alignment with AMGs values policies and service standards. This position additionally oversees the strategic and operational management of multiple community associations ensuring compliance with governing documents optimizing financial performance enhancing resident satisfaction and ensuring a smooth transition from developer control to homeowner control. The DDS aligns operations with the Alamo Management Group mission drive client retention and foster a culture of
excellence in service delivery while collaborating with Developers/boards of directors vendors and internal departments.
This role demands a balance of strategic vision operational expertise and people
leadership to maximize net operating income (NOI) mitigate risks and promote innovation in community services. The position requires frequent interaction with stakeholders
including attending client meetings and handling escalations while ensuring all activities comply with local state and federal regulations governing HOAs.

Key Responsibilities
Leadership & Oversight

• Uphold strict confidentiality requirements of sensitive information regarding
• employees company policies and operations of all levels that you will be privileged to as a leader.
• Supervise mentor and lead a team of Developer Services Managers On-Site Managers and support staff providing coaching for professional development and ensuring adherence to company standards.
• Conduct performance evaluations and corrective actions while fostering a high- performance culture.
• Inspire innovation and accountability leading change management for the roll out of new technologies processes or initiatives to improve efficiency and scalability.
• Participate in leadership meetings to collaborate on company-wide goals delegate assignments and provide regular feedback to subordinates.
• Continuously support the training programs to keep the team updated on industry best practices services and regulatory changes.
• Conduct weekly one-on-one meetings with DSMs to review portfolio performance address challenges confirm deadlines are being met and ensure client satisfaction.
• Lead weekly director reports and participate in company leadership meetings to align operational priorities.
• Audit the assigned teams portfolios for completion of updating notes in homeowner accounts to include adding data from phone calls emails and updates from internal departments.
• Attend occasional Board of Director Regular Annual Meetings and Town Halls with DSMs to support the CM and address escalated community issues facilitate
• discussions and assist with action items and to-do lists.
• Support DSMs by providing exceptional internal customer service in leading by example continuously.
• Support the Vice President of Operations with implementing company initiatives policies and strategic goals.

Client & Board Relations

• Maintain high-level relationships with developer board members of assigned communities ensuring proactive communication timely responses and effective problem- solving. Provide advisory support on operations finances and strategies while respecting board authority in policy-setting.
• Advise boards on compliance with governing documents Texas Property Code and best practices for HOA operations.
• Handle resident inquiries disputes and escalations professionally promoting superior customer service and community harmony without intervening in non-rule- related homeowner conflicts.

Operational Management

• Monitor DSM workload distribution and ensure balanced portfolios for efficiency and service quality.
• Oversee timely completion of budgets financial reviews and vendor contract renewals.
• Ensure all communities remain compliant with AMGs internal procedures reporting requirements and documentation standards.
• Resolve escalated homeowner or vendor concerns in coordination with DSMs and leadership.

Compliance and Risk Management

• Ensure adherence to HOA governing documents local laws and industry
• regulations including monitoring for architectural compliance and environmental standards.
• Conduct on-site inspections of the DSM portfolios to identify deficiencies
• recommend action plans and mitigate risks in areas like safety insurance and legal matters.
• Maintain knowledge of contracts and ensure all parties fulfill obligations and report issues to boards for decision-making.
• Promote ethical practices confidentiality and conflict resolution aligning with AMG standards for professional conduct.

Training & Development

• Identify training needs for DSMs and facilitate regular workshops or one-on-one coaching sessions.
• Promote professional growth by encouraging industry certifications (CMCA AMS PCAM).
• Foster a culture of accountability teamwork and continuous improvement.
• Attend internal training and show a clear understanding of content being taught as it applies to the day-to-day operations of your associations.

Financial Oversight

• Draft and review annual operating budgets for assigned communities to include the team of DSMs you support.
• Ensure timely collection processes and coordinate with legal partners on delinquency matters when necessary.
• Monitor financial health of communities and recommend solutions to boards for long-term sustainability.
• Have a clear understanding of HOA accounting processes and procedures and follow them.
• Review financials for accuracy to include those of your CM team and any associations assigned to you.

Qualifications
Required:

• Minimum 2-3 years of progressively responsible experience in HOA/condominium management including leadership or supervisory roles.
• In-depth knowledge of community association governance examples of but not limited to:
  • Texas Property Code (Chapter)
  • Election Code
  • Nonprofit Organization Code
  • Texas Uniform Condominium Act (TUCA) 82 C 82
  • General Board of Directors operations.
  • Roberts Rules of Order
• Strong leadership interpersonal and communication skills with the ability to build trust and rapport.
• Proficiency in association management software and Microsoft Office Suite.
• Ability to work evenings or weekends as needed for meetings or events.
• Ability to present themselves in a professional manner in all interactions.
• Ability to judge when situations arise requiring confidentiality.

Preferred:

• CMCA AMS or PCAM designation.
• Experience managing both single-family and condominium associations.
• Background in training team building and performance management.

Performance Metrics

• Portfolio satisfaction scores and client retention rates.
• Timely and accurate completion of required reporting and budgets.
• Employee engagement and retention within assigned DSM team.
• Compliance with AMG policies and governing laws.

Work Environment
This role is primarily office-based with regular travel to client communities for meetings inspections and events. Evening and weekend work is occasionally required