Director, Services Sales

Director Services Sales

Services Sales Leader US Commercial Segment

Americas Geo Customer Excellence Group 

The Opportunity

ServiceNows Customer Excellence Group is in growth mode across the Americas and were looking for a strategic high-impact Services Sales Leader to drive our Customer Success and Expert Services business within the US Commercial segment. This role carries a defined booking and revenue target and sits at the center of our mission: to make ServiceNow the best buying decision our customers have ever made.

This is not a maintenance role. Youll lead a high-performing team to originate and close large complex transformational service-led dealsall configured on the ServiceNow AI Platform. Youll partner across Field Sales Partners Delivery and Marketing to create a seamless land-and-expand motion that accelerates customer value realization and deepens platform adoption.

As a strategic pillar of the CEG organization youll influence outcomes well beyond services salesshaping customer adoption retention NPS gross retention and net new license growth.

What Youll Do

Strategy & Execution

Own the end-to-end sales strategy for Professional Services and Customer Success aligning with Field Sales Partners Delivery and Marketing to drive a unified land-and-expand motion.

Develop shape and close business-led and technology-led transformational services engagements that elevate the customer relationship and accelerate value realization.

Drive consistent forecasting pipeline growth and operational discipline to deliver predictable bookings margin and revenue.

Partner with field teams on opportunity qualification pipeline health territory planning and account strategies.

Team Leadership

Recruit develop and lead a high-performing GTM team with a relentless focus on coaching capability building and quota performance.

Coach and mentor your team to identify shape scope and close complex service engagements building durable selling capability across the region.

Foster a culture of accountability collaboration and continuous improvement.

Cross-Functional Impact & AI Leadership

Build deep trusted relationships with customer C-suite executives and internal stakeholders across Services Delivery Pre-Sales Product Management Customer Success and Field Sales.

Collaborate across functions to influence customer adoption retention and value realization at scale.

Champion the productive use of AI across your team and in customer engagementsdriving greater outcomes through AI and AI agents on the ServiceNow platform.

What Were Looking For

Required Experience

Proven services sales leadership experience in a quota-carrying or equivalent role with a consistent track record of exceeding booking and revenue targets.

Demonstrated success closing high-value transformational deals that materially impact customer strategy and platform adoption.

Experience building and leading high-performing Services Sales teams with repeatable value-based selling motions.

Strong understanding of and ability to successfully engage Commercial-segment customers.

Track record of cross-functional partnership across Field Sales Services Delivery and Customer Success organizations.

Qualifications :

Experience aligning regional services efforts to broader organizational KPIs such as NPS Gross Retention and Net New License Sales.

Active use of AI in daily workflows with a working understanding of how AI and AI agents drive customer outcomes.

Experience working within or alongside a Customer Excellence or Customer Success organization in a SaaS environment.

Youll Know Youre Succeeding When

Youre consistently exceeding your booking and revenue targets while building a team that can do the same yielding more year over year. Your deals are transformationalnot transactionaland customers view ServiceNow as a strategic partner not just a vendor. Cross-functional leaders across Field Sales Delivery and Customer Success actively seek your teams involvement early in the account strategy. Your team is leveraging AI to drive better outcomes for customers and operating with the discipline energy and urgency that growth demands.

Why ServiceNow

ServiceNow is one of the fastest-growing enterprise platforms in the world and the Customer Excellence Group is at the forefront of how we deliver and scale value for our customers. This is a career-defining opportunity to lead at the intersection of services strategy AI-driven transformation and customer impactbacked by a company and a platform that are winning

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

Yes

Employment Type :

Full-time