Account Operations Specialist
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Job Location:
Seattle, OR - USA
Monthly Salary:
$ 63500 - 95300
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
At Adaptive were Powering the Age of Immune Medicine. Our goal is to harness the power of the adaptive immune system to transform the way diseases are diagnosed and treated.
As an Adapter youll have the opportunity to make a difference in peoples lives. With Adaptive youll create a career highlight through collaboration with bright curious colleagues working at the apex of innovation and application.
Its time for your next chapter. Discover your story with Adaptive.
Position Overview
As an Account Operations Specialist you will be supporting the companys clinical product this customer support role you will partner with Adaptive Biotechnologies Account Operations Leads Clinical Services and Field Based Teams to ensure our clinicians and their patients have an exceptional experience.
Key Responsibilities and Essential Functions
- Support two sales regions to ensure timely access to clonoSEQ ordering for providers and care teams
- Manage provider onboarding process for expedited ordering and customers who have clonoSEQ integrated in their EMR
- Build and maintain strategic relationships with customers and drive satisfaction through superior service and execution.
- Collaborate with Account Operations Leads to manage internal process for addressing institution-specific onboarding requirements.
- Ensure accurate and timely reporting of information related to new prospects.
- Serve as customer liaison for priority internal initiatives requiring customer engagement.
- Educate customers on new support offerings to maximize brand performance.
- Manage clonoSEQ collection kit inventory in your two regions
- Collaborate with the Clinical Services team to ensure efficient and effective communication with clinicians and their care team.
- Serve as a point of customer escalation engagement
- Contribute to a culture of success and ongoing business and goal achievement.
- Support patient pull through efforts with timely customer follow-up and reporting
- All other duties as assigned
Position Requirements (Education Experience Other)
Required
- Bachelors degree 2 years of related experience
- 1-2 years prior Client Services or Customer Training/Support experience is strongly preferred.
- Proactive approach to work; strong personal drive and desire for feedback.
- Strong customer and patient focus with a clear understanding of HIPAA requirements.
- Must have strong analytical and planning skills with keen attention to detail and meticulous data entry skills.
- Effective project collaborator able to work autonomously to advance the team toward agreed-upon goals.
- Strong interpersonal and organizational skills with excellent listening oral and written communication skills.
#LI-Remote
Compensation
Salary Range: $63500 - $95300
Other compensation elements include:
- equity grant
- bonus eligible
ALERT: Malicious groups posing as Adaptive employees have recently used fraudulent email aliases to extend employment offers provide fake documents and request sensitive personal and financial information. Legitimate Adaptive employment opportunities are initiated through our careers page and extended after multiple interviews with verified employees. Adaptive does not ask new hires to purchase anything out-of-pocket including home office supplies and equipment.
Interested in this position but dont meet all the requirements Adaptive is committed to building diverse equitable and inclusive teams across our organization. Please consider applying even if your experience doesnt match all the qualifications; you may be the exact candidate were searching for!
Adaptive is not currently sponsoring candidates requiring work authorization support for this position.
Adaptives posted compensation information includes a base salary (or hourly rate) range and summary of other available total compensation. The base salary range represents a minimum-to-maximum salary (or hourly rate) available to candidates upon extension of offer. Base salary is thoughtfully considered upon offer and is determined through multiple evaluation checks throughout the interview process including: a candidates ability to meet minimum qualifications (skills/experience/education) a candidates ability to thoughtfully address preferred qualifications current market conditions and internal pay equity. Listed base salary is exclusive of bonus commission equity differential pay benefits and other incentives.
Adaptives benefits at-a-glance.
Adaptive Biotechnologies is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or protected veteran status and will not be discriminated against based on disability. Please refer theKnow Your Rights: Workplace Discrimination is Illegal Posterfor more information. If youd like to view a copy of the companys affirmative action plan or policy statement please email.
If you have a disability and you believe you need a reasonable accommodation to search for a job opening or to submit an online application please e-mail. This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes such as following up on an application or technical issues not related to a disability will not receive a response.
NOTE TO EMPLOYMENT AGENCIES: Adaptive Biotechnologies values our relationships with our Recruitment Partners and will only accept resumes from those partners who have active agreements with Adaptive. Adaptive Biotechnologies is not responsible for any fees related to resumes that are unsolicited or are received by any employee of Adaptive Biotechnologies who is not a member of the Human Resources team.
Required Experience:
IC
Key Skills
- Financial Services
- Information Technology
- Cost Control
- Corporate Risk Management
- Law
About Company
Adaptive Biotechnologies is harnessing the immune system to unleash its power as a natural diagnostic and therapeutic tool to propel a paradigm shift in medicine.
