Engagement Operations Associate

The Engagement Operations Associate provides essential logistical administrative and data support for the Office of Alumni Engagement. This role ensures smooth execution of engagement programs events and volunteer initiatives and maintains accurate records and systems that support strategic decision-making.

Reports to: Senior Executive Director of Alumni Engagement

Collaborates with: Advancement Services Advancement Communications Associate Director of Engagement Events and other engagement staff

Key Responsibilities:

• Coordinate logistics for alumni events volunteer meetings and advisory council activities.
• Maintain and update constituent data event registrations and volunteer tracking systems in CRM platforms.
• Support scheduling communications and reporting for engagement initiatives.
• Assist with budget tracking invoice processing and vendor coordination.
• Prepare meeting agendas minutes and briefing materials for leadership and advisory councils.
• Monitor departmental email accounts and respond to inquiries promptly.
• Recruit train and supervise student employees to assist with engagement operations.
• Collaborate with Advancement Communications to ensure timely and accurate dissemination of event and program information as well as basic updates to website content.

Performance Indicators:

• Accuracy and timeliness of data entry and reporting.
• Successful coordination of event and program logistics.
• Responsiveness to internal and external stakeholders.
• Efficiency in administrative processes and adherence to deadlines.
• Positive feedback from departmental staff and campus partners.

Qualifications:

• Bachelors degree or equivalent combination of education and experience in administration or communications.
• Strong organizational interpersonal and communication skills.
• Ability to manage multiple projects and deadlines with attention to detail.
• Experience with CRM systems (e.g. Blackbaud Raisers Edge) and proficiency in Microsoft Office Suite.
• Demonstrated ability to work effectively in a diverse and inclusive environment.
• Ability to work evenings and weekends as required for events.

Work Environment: Most work is performed in a standard office setting with occasional travel for events. Requires operation of a personal computer and other office equipment. Some events may occur outdoors or outside normal business hours.

This position is 37.5 hours per week 52 weeks per year.

Application Instructions:

Interested applicants must apply online and attach a resume cover letter and list of three professional references. Questions about online applications should be directed to the Office of Human Resources at or

Ithaca College is committed to building a diverse academic community and encourages members of underrepresented groups to apply. Experience that contributes to the diversity of the college is appreciated.

Visa sponsorship is not provided for this position.

Hiring Range:

$24.00 to $25.00 per hour commensurate with qualifications and experience.

We pride ourselves on providing our benefit-eligible employees with comprehensive benefits including:

Healthcare including vision and dental

Generous Paid Time Off Policies

403B Retirement Savings Plan with Matching Employer Contribution

EAP

Flexible Work Plans

Educational Benefits

Career-Enhancing Trainings

For an overview of our benefit offerings please visit an effort to promote campus safety and the security of College resources Ithaca College will consistent with the requirements of the law and prudent practices conduct criminal background investigations per College position is subject to a criminal background check. All offers of employment are contingent upon review of the criminal background check.