Senior Business Travel Consultant Spanish speaking

About Us

Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming manual work that gets in the way of real work our tools automate everything from travel bookings to expenses invoice processing and more. By eliminating this shadow work that wastes hours erodes morale and saps innovation were on a mission to power real work with real impact.

Were trusted by more than 10000 companies worldwide including Wise On Running Breitling and Fabletics and were tackling the 7 hours of lost productivity per employee each week a $1.7 trillion problem.

Founded in 2015 Perk has grown into a global company of more than 1800 people across 12 offices globally with headquarters in London and Boston. We combine innovation control and simplicity to transform how businesses work and how people feel at work.

At Perk were driven by our values like being an owner delivering a 7-star experience and working as one team. We value curiosity purpose and mindset not just knowledge to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries representing over 70 countries. If youre excited about having a real impact and shaping how millions of people experience work wed love you on the team.

Visit to learn more.

About the Role

The Senior Business Travel Consultant Executive Care is part of a newly established market-specific Executive Care team dedicated to delivering a premium high-touch service experience to a select portfolio of high-value and VIP customers across the Spanish Market.

This role is designed for an experienced travel professional with deep expertise in Amadeus or other GDS platforms who thrives in complex fast-paced environments and takes full ownership of end-to-end customer journeys. You will act as a trusted travel advisor and single point of contact handling sophisticated itineraries time-sensitive changes and escalations with confidence discretion and commercial awareness.

The ideal candidate is customer-obsessed proactive and commercially astute combining strong technical travel knowledge with critical thinking and exceptional service delivery.

What Youll Do

1. Executive Customer Support & Ticket Ownership

• Deliver exceptional end-to-end travel support for Executive Care customers within the market.

• Own each case from initiation to resolution under a one ticket one consultant model.

• Manage complex domestic and international itineraries including air rail hotel car hire and ancillary services.

• Prioritise VIP and high-touch customers using dedicated routing views priority queues and tagging.

• Apply sound judgement when making decisions within defined risk and commercial guidelines.

2. Travel Booking Expertise & GDS Proficiency

• Create modify reissue and cancel bookings using Amadeus (or other GDS platforms).

• Handle complex fare constructions ticketing rules exchanges refunds and revalidations.

• Confidently manage schedule changes IRROPs missed connections and urgent re-accommodation.

• Ensure accuracy compliance and cost efficiency across all bookings.

• Act as a subject matter expert (SME) for travel systems and booking best practices within the Executive Care team.

3. Service Quality & Customer Satisfaction

• Consistently achieve exceptional customer satisfaction by delivering clear empathetic and solution-focused service.

• Apply the market-specific Quality Scorecard to ensure behaviours align with Executive Care expectations.

• Adapt communication style to customer urgency tone and seniority.

• Use customer sentiment feedback and context to inform decision-making and escalation when required.

4. Cross-Functional Collaboration

• Partner closely with Account Managers Sales Implementation and Operations to deliver seamless customer outcomes.

• Participate in structured communication loops to ensure alignment on customer needs and regional priorities.

• Support the Team Leader by sharing actionable customer insights and emerging trends.

• Act as a strong ambassador for Executive Care across the wider organisation.

5. Escalation & Issue Management

• Own escalations with urgency professionalism and clarity.

• Manage complex or sensitive cases through established Executive Care escalation workflows.

• Ensure timely stakeholder communication and clear documentation via Zendesk and internal systems.

• Balance customer advocacy with policy commercial and risk considerations.

6. Process Adherence & Continuous Improvement

• Follow SOPs while applying critical thinking to non-standard or novel travel scenarios.

• Identify opportunities to streamline workflows reduce friction and improve customer journeys.

• Provide structured feedback to the Team Leader and Operational Excellence / BPI teams.

• Support pilot initiatives hypercare activity and new process rollouts.

7. Data Awareness & Performance Management

• Use dashboards and performance data to understand personal results and identify improvement opportunities.

• Actively engage in coaching quality reviews and peer feedback.

• Maintain strong adherence to SLAs workflows and Executive Care service standards.

What Were Looking For

• Native level Spanish language

• Proven experience as a Senior Business Travel Consultant or equivalent role.

• Strong hands-on expertise in Amadeus or another major GDS (Sabre Galileo Worldspan).

• Experience supporting VIP executive or high-touch corporate customers.

• Excellent knowledge of airfares ticketing rules exchanges refunds and IRROPs.

• Strong problem-solving decision-making and critical-thinking skills.

• Exceptional written and verbal communication skills.

• High attention to detail and strong organisational skills.

• Contact centre or executive support team experience.

• Familiarity with Zendesk or similar case management tools are desirable.

• Experience working in market-specific or premium service environments.

Youd make a great fit if you

• Put the customer at the centre of every decision

• Take ownership and accountability from start to finish

• Think critically and act with urgency

• Communicate clearly and professionally

• Collaborate across teams and avoid silos

• Strive for simplicity accuracy and excellence in every interaction

What we offer

• Receive competitive compensation and equity ownership in Perk

• Rest and recharge with our generous allocation of vacation days plus public holidays

• Take control of your physical health with your choice of private healthcare or a gym allowance

• Know that your loved ones are protected financially through your Life Insurance if the worst were to happen

• Join our unforgettable Perk events including our spectacular annual summer party

• Always feel supported with Spring Health our market-leading wellbeing partner providing fast comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones

• Make your money go further with our flexible compensation plan

• Focus on your family with 17 weeks paid parental leave during your childs first year

• Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes

• Broaden your horizons with up to 20 Work from Anywhere days per year

• Nurture your language skills with in real-life English Spanish and Catalan lessons

• Follow your passions and take a four-week fully paid sabbatical once you reach 5 years

• Let us help you move to one of our hubs with relocation support

How We Work

At Perk we take an IRL-first approach to work where our team works together in-person 3 days a week. As such this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity productivity creativity and ultimately making us a great place to work.

For certain roles we can help with relocation from anywhere in the world English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.

Perk is a global company with a diverse customer base and we want to make sure the people behind our product reflect that. Were an equal opportunity employer which means youre welcome at Perk regardless of how you look where youre from or anything else that makes you well you.

Protect Yourself from Recruitment Scams

All official communication from Perk will always come from email addresses ending in @ or @ our verified social media channels or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment training or fees request sensitive personal information such as bank details early in the process or communicate through unofficial apps like WhatsApp Telegram or Signal. If you receive a message claiming to be from Perk that seems suspicious please do not respond. Forward it to and we will confirm whether it is legitimate.

Required Experience:

Senior IC