Program Manager, Community Based Mentoring (Bilingual Spanish)

JOB TITLE: Program Manager Community Based Mentoring (Bilingual Spanish)

REPORTS TO: Associate Director/Senior Program Manager
FLSA STATUS: Full-Time Exempt

WORK LOCATION: New York NY

HYBRID SCHEDULE (2 IN-PERSON DAYS REQUIRED AT OUR NYC OFFICE)

Our Mission: To build and support mentoring relationships to ignite the biggest possible futures for youth.

Our Vision: All youth achieve their full potential.

Our Values: Put Youth First; Engage with Empathy; Advance Diversity Equity & Inclusion; Operate with Integrity; Invest in Learning & Innovation

As the nations first and NYCs largest youth mentoring organization Big Brothers Big Sisters of New York City (BBBS of NYC) connects generations of New Yorkers by matching a caring adult mentor a Big with a New York City youth a Little. Through evidence-based goal-centered professionally supported programming BBBS of NYC provides consistent support and guidance to matches that result in longer stronger match relationships that advance young peoples social-emotional development and academic progress across the five boroughs.

JOB SUMMARY:

Big Brothers Big Sisters of NYC seeks a youth-focused service-oriented Program Manager to join the Community-Based mentoring program. The Program Manager is responsible for facilitating high-quality high-impact relationships between mentor (Big) and mentee (Little) matches. This Program Manager will report directly to an Associate Director or Senior Program Manager.

Responsibilities include supporting an average caseload of 55 matches of mentoring relationships between adult volunteers and youth; advising Bigs Littles and parents/guardians through on-going support and supervision; facilitating group activities that promote stronger mentoring relationships and supporting youth goal achievement; providing resources and referrals to youth volunteers and parents/guardians; and conducting intake interviews and psychosocial assessments of youth applying to the program as required.

JOB RESPONSIBILITES:

• Ensure a high level of proficiency and skill in applying child safety and risk management knowledge policies and procedures throughout all aspects of job function. Identify and report child safety issues for volunteers children and their families
• Supervise a caseload of 55 matches comprised of youth parent/guardians and volunteers with the goal of building an impactful longer stronger mentoring relationship. Must be able to conduct match supervision in both English and Spanish.
• Provide ongoing phone email and in-person monthly supervision and support to mentors mentees and parents.
• Conduct client and parent psychosocial interviews write assessments and collect supporting information from collaborating agencies schools etc. to determine disposition based on eligibility needs goals and/or acceptance for agency services
• Maintain and document professional records of all supervision contacts; collect surveys on youth outcomes the strength of the mentoring relationship and identify ongoing support needs.
• Monitor closely for safety program compliance goal achievement and program satisfaction; immediately address and resolve issues that may arise
• Regularly evaluate youth clients based on agency guidelines and specific program goals to assess outcomes
• Lead educational and recreational group activities and/or special projects for mentoring pairs and parents based on emerging needs
• Act as an advocate for youth and families by providing referrals crisis intervention and other additional resources
• Identify and communicate qualitative and quantitative success within the organization.
• Perform other organization and program-related duties as assigned

JOB QUALIFICATIONS:

• Bilingual in English and Spanish
• Education: Associate Degree in relevant field with 4 years of experience; Bachelors Degree in education counseling psychology social services or related field with 1 3 years of direct service experience; Masters Degree in mental health counseling social work education or other relevant fields with 0 2 years of experience
• 8 years of experience in the youth development field may exempt applicants from education standards
• Knowledge of child safety and mandatory reporter protocols alignment with an asset-based approach to supporting young people and volunteers
• Commitment to advancing diversity equity and inclusion
• Adaptable and flexible; strong critical thinking and situational judgment; ability to build relationships; Strong administrative and organizational skills
• Experience developing and managing relationships with youth clients guardians and volunteer mentors
• Knowledge and demonstrated experience with intake processes and case management skills; Experience with conducting psycho-social interviews a plus
• Must be proficient in MS Office: Word Excel & Outlook; Experience using Matchforce and/or Innovative Mentoring systems a plus
• Strong interpersonal skills and ability to communicate verbally and in writing to individuals and groups
• Excellent organizational skills ability to manage high caseloads and effectively work with clients

TO APPLY:

Please submit your resume and cover letter via our Career Center web link: Applications without a cover letter will NOT be reviewed.

Big Brothers Big Sisters of New York City does not discriminate in employment on the basis of race color religion sex (including pregnancy and gender identity) national origin political affiliation sexual orientation marital status disability genetic information age membership in an employee organization retaliation parental status military service or other non-merit factors.

If you are a qualified individual with a disability or a disabled veteran you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources at (phone TTY fax email etc.) or

Applicants with disabilities may contact our team via telephone fax email and other means to request and arrange for accommodations.

If you need assistance to accommodate a disability you may request accommodation at any time. Please contact Human Resources at (phone TTY fax email etc.) or