Team Mentor, Payroll Operations

Vestwell is the financial technology company powering the new savings economy. The New York City-based fintech platform redefines how people save for the critical aspects of life across retirement education and healthcare savings needs. Today Vestwell enables over 350000 businesses and nearly 1.5 Million active savers with over $30 billion in assets saved across all 50 United States.

Vestwell offers a range of products including workplace-delivered retirement plans employer-offered student loan repayment benefits and various savings accounts for education emergencies and individuals with disabilities.

Vestwells platform serves a diverse clientele including financial advisers employers third-party administrators financial institutions payroll providers government agencies and individual savers. To learn more

Who Are We Looking For

Were looking for a Payroll Operations Team Mentor to support the day-to-day execution and health of our Payroll Operations function. This role reports directly to the Payroll Operations Manager and serves as a hands-on operational partner helping execute priorities support the team and surface issues early.

While were not looking for deep expertise prior experience in client servicing payroll administration would be helpful. If you dont have this prior experience but you have unparalleled communication skills a commitment to superior customer service ability to adapt within a fast-paced business environment and previous client management experience handling several clients and projects at once wed be delighted to connect with you.

As an ideal candidate you are tech-savvy and can probably do almost anything in Excel. More importantly youre thrilled by the challenge of understanding a new problem and figuring out ways to improve processes and workflows. You enjoy supporting automation between platforms to reduce manual work and increase productivity.

What Will You Be Doing

Day-to-day you will be expected to:

• Act as a day-to-day point of support for the Payroll Operations team helping prioritize work answer questions remove blockers and ensuring contributions are processed successfully
• Maintain strong awareness of ticket queues SLAs and workload distribution to ensure timely and accurate execution.
• Support the team during peak processing periods by helping coordinate coverage triage issues and flag risks early.
• Partner closely with the Payroll Operations Manager to surface trends concerns and opportunities for improvement.
• Serve as a first-level escalation point for complex operational issues before involving management or cross-functional partners.
• Partner with Product Engineering Implementations and external payroll providers to troubleshoot and resolve issues.
• Assist with preparing issues for formal escalation by gathering context documenting findings and recommending next steps.

Requirements

The Necessities:

• 3 years of experience working in a project management/implementation/operational role
• Excellent project management skills
• Ability to manage multiple work streams and competing priorities
• Ability to work independently and with a team
• Effective communication with many different stakeholders
• A tight operator who can see the big picture
• Excellent communication skills and follow-through; it requires little lift for you to stay on top of issues
• Commitment to quality as a top priority - you pay attention to the details and strive to tie out any discrepancies regardless of how small
• Experience with project management software (e.g. Jira/Confluence Asana Zendesk etc.)

The Extras:

• Payroll system experience
• Retirement industry experience

This role will be based in either the New York City Austin King of Prussia or Phoenix office and will be part of Vestwells hybrid in-office operation.

The expected base salary range for this position is $70K - $80K base. This position is eligible to participate in the Company Bonus Pool and is eligible to receive new hire equity in the Company. Please note that salary bands are based on NY and other similar metro areas and may differ based on where the role is ultimately hired.

OUR BENEFITS

Were an innovative high-growth company with lots of exciting milestones ahead. We value health and wellness at Vestwell and in addition to a dedicated Employee Wellbeing Committee we offer competitive health coverage and generous vacation offering. We have adopted a hybrid office policy but all employees are welcome at our bright comfortable office with many workspace options in our Midtown Manhattan Austin King of Prussia and Phoenix offices so everyone has a setting that is the most productive for them. Oh and naturally we have a great 401(k) plan!

OUR PROCESS

It starts the same for every candidate: getting to know the team members through 1-2 conversations about Vestwell your experience and your interests. Next steps can vary by role but the usual next steps are a skill or experience screen (e.g. a coding interview for an Engineer a portfolio review for a Designer deeper experience call for other roles) which leads to a virtual or in-person interview panel after that if the screens go well.Before making an offer our interview process concludes with a references check stage for your recruiter to meet with a current or former supervisor and peer.We prioritize transparency and lack of surprise throughout the process.

For your awareness you will only receive correspondence from any other domain not ending not our Recruitment team.

VestwellsPrivacy Policy.Attention California residents: In the course of conducting our business and complying with federal state and local government regulations governing such matters as employment tax insurance etc. we must collect Personal Information from you. Should you accept employment with Vestwell you may view our California Privacy Rights Act here:Vestwells California Privacy Rights Policy.