Records Management System and PayportTPII Administrator

Denver, CO - USA

Yearly Salary: $ 58872 - 72000

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Department Information

This position is open only to current Colorado state residents.

An eligible list established with this recruitment may be used to fill other similar positions within the Colorado Department of Public Safety in the next 12 months.

Our Mission -Engaged employees working together to safeguard lives and to provide diverse public safety services to local communities.

Our Vision -Creating safer and more resilient communities across Colorado.

Our Core Values -Unity Honor Service

The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness.

The State is dedicated to non-discriminatory practices in everything we do including hiring employment and advancement opportunities.

At CDPS our culture is driven by our commitment to creating a safer Colorado and guided by a public service focus. We strive to provide effective solutions and services to our fellow Coloradans. We model a culture of collaboration innovation and growth for our employees. We maintain a professional and inclusive workplace.

Careers with a purpose:

If you are passionate about public safety and public service and are eager to dedicate your career to serving Coloradans consider joining CDPS. Our team at CDPS consists of exceptional individuals and is an environment where you can challenge yourself and acquire new capabilities to build a rewarding and fulfilling career.

We are committed to providing public safety services to our communities including safety on our roads preparing for and mitigating environmental disasters such as floods and wildland fires disaster recovery combating crime promoting school safety and victim services.

Benefits:

We provide a wide range of benefits to our employees.

Medical and dental options are available for permanent employees and their dependents. We also offer short and long-term disability coverage and life insurance that includes legal resources and discounts.
Eligible employees receive Basic Life and AD&D insurance equal to their annual earnings subject to a minimum benefit of $50000 and a maximum of $250000. Basic Life and AD&D are provided by the State of Colorado at no cost to employees.
The State of Colorados Wellness Program State of Health is a no-cost year-long program that supports an employees health and wellness goals. This program offers personalized health coaching skill groups and more. Participants can earn a $20 per month health insurance premium discount.
Through BenefitHub State of Colorado employees have access to discounts promotions and special programs from hundreds of retailers restaurants travel and entertainment venues throughout Colorado and across the country.
State contribution into a Health Savings Account when enrolled in a High Deductible Health Plan.
Eligible employees have access to medical leave under theFamily Medical Leave Act (FMLA)and the State of Colorado Family and Medical Leave Insurance Program (FAMLI).
Eligibility for hybrid or other flexible work arrangements based on the nature of the role.
We offer excellent retirement benefits including mandatory PERA Defined Benefit Plan or PERA Defined Contribution Plan plus optional 401K and 457 plans. For information on mandatory employee salary deferral (in lieu of contribution to Social Security) visitColorado PERAfor details.
We provide generous time off including11 paid holidays annually and accrued annual and sick leaveand four annual wellness days.
The Employee Assistance Program (C-SEAP) is available in every region of the state. It is our effort to support the well-being of employees and the workplace. EAPs provide short-term counseling referrals and resources as well as training and organizational development services.
Tuition reimbursement and reduced college tuition at CSU Global and DeVry University.
We offerCredit Union of Coloradomembership eligibility.

To learn more about State of Colorado benefits please visitState of Colorado benefits.

Description of Job

About the Work Unit

The Data and Analytics Unit provides Records Management Fire Incident Reporting and Data Analytics capabilities for the DFPC Chief Administrative Office and Sections.

Work Environment

Hybrid (two days in the office minimum)

Work unit core business hours Mon-Fri 8 am-5 pm.

About the Job

This position will provide ongoing system administration for DFPCs cloud-based Records Management System (RMS) and will be DFPCs Administrator and Point of Contact for Colorados PayPort Program. The position will educate and provide technical and operational assistance to internal and external users of RMS and PayPort.

Key Responsibilities

Records Management System (RMS) Administration Maintenance and Troubleshooting

Position performs administration and maintenance activities for Salesforce Records Management System (RMS) and connected applications.

Performs routine and recurring administrative and maintenance and troubleshooting tasks including system updates application configuration data object and field changes data maintenance system security user or application license management user role or permission level management and user access management.
Creates maintains and troubleshoots API and other system-to-system connections automation and externally facing portals or pages.
Creates maintains and troubleshoots templates for items such as email distributions and generated documents like certifications permits and invoices as required for Division operations.
Prioritizes and triages resolution of issues with RMS applications and devices used to access them raised by Division stakeholders.
Remains informed of all upcoming RMS application releases communicates their potential impact and orchestrates change activities while ensuring minimal interruption to Division or external stakeholders.
Maintains PayPort security controls Division staff access to the system creates and edits items assigns a price to items deactivates or removes items creates and edits users (staff) resets passwords and deactivates or removes users.
Pulls audit reports from TPEII and reconciles those reports with PayPort manager reports identifying any payments that were directed to the wrong state account and notifying EDO Accounting that the transaction needs correcting.
Identifies areas where manually taken steps may be automated or stopped without disrupting operations and proposes solutions to stakeholders.
Establishes and follows standard operating practices to provide consistency and ease of use for individuals working within or managing the RMS applications.
Creates policies and procedures required for the continued operation of the RMS applications.
Receives business requirements and modification requests based upon rules changes or Division needs and updates systems involved to meet new standards.

Records Management System (RMS)Training and Support

Position is responsible for and collaborates with Data and Analytics Unit staff members in the areas of data governance data extraction and data analysis for Salesforce Records Management System (RMS) and connected applications.

Offers in person virtual recorded or written troubleshooting assistance and training to internal and external RMS application stakeholders.
Plans and leads RMS stakeholder meetings as a subject matter expert to gather details about issues and system errors that require troubleshooting or requirements for new system functionalities translates business terminology into technical action plans and manages plans to completion.
Tailors communications about troubleshooting training and support to the audience receiving them differentiating between stakeholder technical knowledge levels.
Provides support as a main point of contact and coordinates with users the Data and Analytics Unit Supervisor CDPS staff members Governors Office of Information Technology (OIT) staff members and vendors to troubleshoot and solve complex functionality problems.
Provides technical summaries to RMS stakeholders and performs root cause analysis activities as required to ensure RMS application issues are permanently resolved.
Receives business requirements and modification requests based upon rules changes or Division needs and updates systems involved to meet new standards.

Data Analysis & Reporting

Position is responsible for and collaborates with Data and Analytics Unit staff members in the areas of data governance data extraction and data analysis for all Records Management System (RMS) applications.

Provides subject matter expert expertise in identifying data records extracting them and providing resulting metrics or other products to stakeholders as needs are shared for the continuation or improvement of Division operations.
Proposes data changes that will result in better outcomes for Division stakeholders based on subject matter expertise or advisements from external partners.
Position may be asked to perform other duties to meet the goals of DFPC.

Minimum Qualifications Substitutions Conditions of Employment & Appeal Rights

Note to be considered for this position you must meet one of the following options for consideration.

Proven Experience Knowledge Skills

Six (6) years of relevant experience as a System Administrator IT Administrator Records Management System Administrator Systems Analyst or other similar position.

OR Education and Experience Knowledge Skills

A combination of related education and/or relevant experience as a System Administrator IT Administrator Records Management System Administrator Systems Analyst or other similar position equal to six (6) years

Preferred Qualifications and Competencies

Preferred certification in the following applications: Salesforce FormAssembly Box NetExam S-Docs and Improved Apps.
Knowledge of relational databases marketing communication platforms data surveying forms and tools file storage systems document generation systems and other records management platform capabilities shall be required.

Conditions of Employment

Requires successful completion of a background investigation that includes a polygraph exam a fingerprint based criminal history search and reference checking.
Must be a Colorado resident at the time of application

Appeal Rights
If you receive notice that you have been eliminated from consideration for the position you may protest the action by filing an appeal with the State Personnel Board/State Personnel Director within 10 days from the date you receive notice of the elimination. Also if you wish to challenge the selection and comparative analysis process you may file an appeal with the State Personnel Board/State Personnel Director within 10 days from the receipt of notice or knowledge of the action you are challenging. Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Directors Administrative Procedures 4 CCR 801 for more information about the appeals process. The State Personnel Board Rules and Personnel Directors Administrative Procedures are available at A standard appeal form is available at: If you appeal your appeal must be submitted in writing on the official appeal form signed by you or your representative and received at the following address within 10 days of your receipt of notice or knowledge of the action: Colorado State Personnel Board/State Personnel Director Attn: Appeals Processing 1525 Sherman Street 4th Floor Denver CO 80203. Fax: . Phone: . The ten-day deadline and these appeal procedures also apply to all charges of discrimination.

Supplemental Information

Disability Accommodation

If you have a disability and require reasonable accommodation to ensure equitable opportunity applying or interviewing for this position please direct your inquiries to Human Resources at:.

The State of Colorado is an equal opportunity employer committed to building inclusive innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore in all aspects of the employment process we provide employment opportunities to all qualified applicants without regard to race color religion sex disability age sexual orientation gender identity or expression pregnancy medical condition related to pregnancy creed ancestry national origin marital status genetic information or military status (with preference given to military veterans) or any other protected status in accordance with applicable law.

Colorado Department of Public Safety is committed to the full inclusion of all qualified individuals. As part of this commitment our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment including completing the application process interviewing completing any pre-employment testing participating in the employee selection process and/or to perform essential job functions where the requested accommodation does not impose an undue hardship.

Recruitment Timeline Information and Important Notices

Applicationsare considered complete and accurate at the time of submission. Therefore additional informationmay notbe solicited or accepted after your application has been received.
Closing Date:All applications that are received by the closing of this announcement will be reviewed against the Minimum Qualifications in this announcement. Candidates who meet the minimum qualifications may proceed to the next step. Colorado Revised Statutes require that state employees are hired and promoted based on merit and fitness through a comparative analysis process.
Supplemental Question:Effective responses to Supplemental Questions will directly relate to your professional experience career accomplishments and views about organizational values and approaches and how they relate specifically to this position and requirements as you understand them. Answers generated by AI-tools will typically be unresponsive.
Transcripts:An unofficial copy of transcripts must be submitted at the time of application should education be used as qualification. Transcripts from colleges or universities outside the United States must be assessed for U.S. equivalency by a NACES educational credential evaluation service. This documentation is the responsibility of the applicant and must be included as part of your application materials. Failure to provide a transcript or credential evaluation report may prevent your application from moving forward in the selection process.
Military Veterans:If you are a military veteran you must submit a copy of your DD-214 Member 4 Copy and VA disability letter if available/applicable at the time of application so we can determine if you are eligible for veterans preference points. Military personnel who are stationed outside of Colorado may be eligible for this position by submitting the completed DD-2058 State of Legal Residence form.
Application Tips: For an overview of State of Colorado application process and application tips please view thisvideo.
Resumes Cover Lettersor other documents submittedwillnotbe reviewed assessed or used in the initial stages of the comparative analysis (transcripts submitted to verify that the applicant meets either the education requirement or minimum qualification substitution are exempt from this).
Notifications:All correspondence regarding your status in the selection/examination process will be sent via email to theemail address listed on your application. Include your current working email addresson your application and check the email provided on your application frequently as you could receive time sensitive correspondence regarding this position. We highly recommend that you set up your email to accept messages from and addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.
Comparative Analysis Stepsmayinclude:
- Structured application review by a panel of SMEs is tentatively scheduled for the the week of 2/2/2025
- Panel Interviews will tentatively take place the week of 2/16/2026

Required Experience:

Unclear Seniority

Department InformationThis position is open only to current Colorado state residents.An eligible list established with this recruitment may be used to fill other similar positions within the Colorado Department of Public Safety in the next 12 months.Our Mission -Engaged employees working together to...