General Manager Job Description
Summary / Objective
The General Manager serves as the primary operational leader of the shop responsible for overseeing estimating shop workflow and daily production operations. This role acts as the central decision-maker for the shop managing staff coordinating estimates and ensuring efficient movement of jobs from intake through completion while reducing operational bottlenecks for ownership.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Oversee and quality-control estimates produced by third-party or remote estimating vendors.
Conduct on-site time-sensitive (ASAP) estimates; coordinate with remote estimating partners; and negotiate estimates supplements and approvals with insurance carriers.
Write edit supplement and approve estimates as needed to ensure accuracy and insurer compliance.
Serve as the primary point of contact for insurers regarding estimates supplements and approvals.
Manage shop workflow job prioritization and production schedules.
Assign work and provide direction to shop staff and technicians.
Monitor job progress and resolve operational or workflow issues.
Ensure required photos documentation and notes support estimates and payments.
Coordinate parts ordering supplements and readiness for repair.
Communicate expectations priorities and updates to shop employees.
Act as the primary operational funnel escalating only major issues to ownership.
Support quality control safety standards and shop organization.
Competencies
Strong estimating and insurance literacy
Shop workflow and production management experience
Leadership and decision-making skills
Ability to manage competing priorities
Clear direct communication
Accountability and follow-through
Supervisory Responsibility
This position directly supervises shop employees and coordinates the work of third-party estimating vendors.
Work Environment
This job operates in both an office and shop environment. The role routinely uses computers and estimating systems and frequently interacts with technicians and shop operations.
Physical Demands
The employee is regularly required to talk hear stand walk and use hands. Occasional lifting bending and standing in shop environments may be required.
Position Type / Expected Hours of Work
This is a full-time position. Standard hours are Monday through Friday 8:00 a.m. to 5:00 p.m. Additional hours may be required based on workload and production needs.
Travel
Minimal travel; occasional vendor or insurer-related travel may be required.
Requirements
Required Education and Experience
High school diploma or equivalent
Proven Experience managing teams of at minimum 3 employees
Project Management Experience
Minimum of 3 years of estimating or shop management experience
Experience working with insurers and claim documentation
Preferred Education & Experience
Work Authorization / Security Clearance
Employee must be authorized to work in the United States and possess a valid drivers license.
Required Skills:
Required Education and Experience High school diploma or equivalent Proven Experience managing teams of at minimum 3 employees Project Management Experience Minimum of 3 years of estimating or shop management experience Experience working with insurers and claim documentation Preferred Education & Experience Prior general manager shop lead or senior estimator experience Familiarity with common estimating systems and shop management software Work Authorization / Security Clearance Employee must be authorized to work in the United States and possess a valid drivers license.
General Manager Job DescriptionSummary / Objective The General Manager serves as the primary operational leader of the shop responsible for overseeing estimating shop workflow and daily production operations. This role acts as the central decision-maker for the shop managing staff coordinating esti...
General Manager Job Description
Summary / Objective
The General Manager serves as the primary operational leader of the shop responsible for overseeing estimating shop workflow and daily production operations. This role acts as the central decision-maker for the shop managing staff coordinating estimates and ensuring efficient movement of jobs from intake through completion while reducing operational bottlenecks for ownership.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Oversee and quality-control estimates produced by third-party or remote estimating vendors.
Conduct on-site time-sensitive (ASAP) estimates; coordinate with remote estimating partners; and negotiate estimates supplements and approvals with insurance carriers.
Write edit supplement and approve estimates as needed to ensure accuracy and insurer compliance.
Serve as the primary point of contact for insurers regarding estimates supplements and approvals.
Manage shop workflow job prioritization and production schedules.
Assign work and provide direction to shop staff and technicians.
Monitor job progress and resolve operational or workflow issues.
Ensure required photos documentation and notes support estimates and payments.
Coordinate parts ordering supplements and readiness for repair.
Communicate expectations priorities and updates to shop employees.
Act as the primary operational funnel escalating only major issues to ownership.
Support quality control safety standards and shop organization.
Competencies
Strong estimating and insurance literacy
Shop workflow and production management experience
Leadership and decision-making skills
Ability to manage competing priorities
Clear direct communication
Accountability and follow-through
Supervisory Responsibility
This position directly supervises shop employees and coordinates the work of third-party estimating vendors.
Work Environment
This job operates in both an office and shop environment. The role routinely uses computers and estimating systems and frequently interacts with technicians and shop operations.
Physical Demands
The employee is regularly required to talk hear stand walk and use hands. Occasional lifting bending and standing in shop environments may be required.
Position Type / Expected Hours of Work
This is a full-time position. Standard hours are Monday through Friday 8:00 a.m. to 5:00 p.m. Additional hours may be required based on workload and production needs.
Travel
Minimal travel; occasional vendor or insurer-related travel may be required.
Requirements
Required Education and Experience
High school diploma or equivalent
Proven Experience managing teams of at minimum 3 employees
Project Management Experience
Minimum of 3 years of estimating or shop management experience
Experience working with insurers and claim documentation
Preferred Education & Experience
Work Authorization / Security Clearance
Employee must be authorized to work in the United States and possess a valid drivers license.
Required Skills:
Required Education and Experience High school diploma or equivalent Proven Experience managing teams of at minimum 3 employees Project Management Experience Minimum of 3 years of estimating or shop management experience Experience working with insurers and claim documentation Preferred Education & Experience Prior general manager shop lead or senior estimator experience Familiarity with common estimating systems and shop management software Work Authorization / Security Clearance Employee must be authorized to work in the United States and possess a valid drivers license.
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