Welcome Supervisor
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
AUTHENTICALLY YOU
Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotels work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.
CURATING ORIGINALITY TAKES TALENT
Thisintegral role provides a high level of service to guests experience and presents an amazing opportunity to play a key role in the worlds largest W Hotel with 588 rooms suites and studios. the Welcome Supervisor should be able to balance the needs of their team their guests and the business itself while maintaining a focus on excellence and continuous improvement. This requires strong organizational communication and leadership skills as well as a deep local understanding of the guest journey.Additional responsibilities include but are not limited to;
- Process all guest check-ins verifying guest identity form of payment assigning room and activating/issuing room key.
- Review shift logs/daily memo books and document pertinent information in logbooks.
- Assist staff with expediting problem payments (e.g. problems processing credit card).
- Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
- Coordinate with Housekeeping to track readiness of rooms for check-in. Run daily reports (number of arrivals departures) identify any special requests and check reports for accuracy.
- Ensure rates match market codes document exceptions. Secure payment prior to issuing room key verify/adjust billing.
- Compile and review daily reports/logs/contingency lists.
- Complete cashier and closing reports.
- Provide guests with directions and property information.
- Accommodate guest requests contacting appropriate staff if necessary. Follow up to ensure requests have been met.
- Process all payment types vouchers paid-outs and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift.
- Notify Loss Prevention/Security of any guest reports of theft.
- Assist management in training motivating and coaching employees; serve as a role model.
Overall the Welcome Supervisor should be able to balance the needs of their team their guests and the business itself while maintaining a focus on excellence and continuous improvement. This requires strong organizational communication and leadership skills as well as a deep local understanding of the guest journey.
BENEFITS
- Discounts on hotel rooms including all properties within the Marriott International group for you and your family & friends
- The best hotel training opportunities produced independently byWSydney and internationally recognised training programs by Marriott International
- Discounts on food & beverage across all our hotels
- Recognition programs to keep you motivated
- Wellbeing & mindfulness programs to ensure you stay healthy
- Employee Assistance Program
- Great Places to Work certified
MI RECOGNITION
Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine DiversityInc and Great Places to Work Institute among others.
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DIVERSITY AND INCLUSION STATEMENT
Marriott International is an equal opportunity employer that does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Customer Service
- Hospitality Experience
- Management Experience
- Mediation Experience
- Guest Services
- Merchandising
- Experience with Children
- Leadership Experience
- Mentoring
- Supervising Experience
- Neonatal Ventilator
About Company
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savou ... View more
