Partner Enablement Manager

About MoEngage:

MoEngage is an insights-led customer engagement platform trusted by 1350 global consumer brands including McAfee Flipkart Dominos Nestle Deutsche Telekom and OYO. MoEngage combines data from multiple sources to help brands gain a 360-degree view of their customers.

MoEngage Analytics arms marketers and product owners with insights into customer behavior. Brands can leverage MoEngage Personalize to orchestrate journeys and build 1:1 conversations across the website mobile email social and messaging channels. MoEngage Inform the transactional messaging infrastructure helps unify promotional and transactional communication to a single platform for better insights and lower costs. MoEngages AI Suite helps marketers develop winning copies and creatives optimize campaigns and channels that boost engagement and help with faster execution.

For over a decade consumer brands in 60 countries have been using MoEngage to power digital experiences for over a billion monthly customers. With offices in 15 countries MoEngage is backed by Goldman Sachs Asset Management B Capital Steadview Capital Multiples Private Equity Eight Roads F-Prime Capital Matrix Partners Ventureast and Helion Ventures.

MoEngage was named a Contender in The Forrester Wave: Real-Time Interaction Management Q1 2024 report and Strong Performer in The Forrester Wave 2023 report. MoEngage was also featured as a Leader in the IDC MarketScape: Worldwide Omni-Channel Marketing Platforms for B2C Enterprises 2023.

About the Roles:

We are looking for a Partner Enablement Manager to act as the primary educator and technical bridge for our growing ecosystem of Solutions Partners Agencies and System this role you will ensure our partners are not just signed up but are fully capable of selling implementing and servicing MoEngage. You will possess the unique ability to translate the technical setup of our platform into digestible actionable training for our partners.

Roles and Responsibilities:

1. Strategic Partner Onboarding & Training

• Lead comprehensive enablement sessions for new and existing strategic partners.

• Provide high-impact demonstrations of the MoEngage platform tailoring the narrative to show how partners can leverage our tool to solve their clients retention and engagement challenges.

• Act as the Technical Translator explaining the nuances of how MoEngage is set up integrated and optimized within a clients tech stack.

2. Content Strategy & Partner Academy Management

• Take full ownership of the MoEngage Partner Academy.

• Design develop and update certification course materials (videos slide decks quizzes) to reflect the latest product features and UI changes.

• Ensure that content caters to different personas from technical implementers to commercial sales leads.

3. Certification & Ecosystem Growth

• Maintain and grow a global pool of Certified Partners across multiple facets (e.g. Implementation Specialist Sales Consultant Campaign Specialist).

• Track certification metrics and proactively reach out to partners to encourage upskilling and recertification.

• Validate the quality of partner knowledge to ensure end-clients receive top-tier service.

4. Continuous Education & Community Engagement

• Plan and host Quarterly Partner Webinars.

• Curate agendas that cover not just product updates but broader industry trends (e.g. AI in marketing privacy changes) to position MoEngage partners as thought leaders.

• Facilitate knowledge sharing and best practices within the partner community.

Requirements:

• Experience: 3-5 years of experience in Partner Enablement Sales Enablement Technical Pre-Sales or Customer Success within the B2B SaaS or MarTech space.
• Technical Aptitude: You must be comfortable explaining technical concepts. You do not need to be a developer but you must understand how mobile marketing tech stacks work (e.g. what an SDK does how APIs function and basic data integration flows).
• Content Creation: Proven experience creating curriculum certification paths and engaging training materials. Experience with LMS platforms (like Skilljar Docebo or similar) is a plus.
• Presentation Skills: Exceptional public speaking and presentation skills. You can hold the attention of a room (or a Zoom call) and explain complex topics simply.
• Project Management: Ability to manage multiple training workstreams and webinar schedules simultaneously.

At MoEngage we respect and value differences. We believe that when people from diverse backgrounds and perspectives collaborate we create the most value for our clients our employees and society. We embrace diversity and uphold a strong set of values. We are committed to inclusivity and take pride in providing equal opportunities for success and growth.

Employment at MoEngage is based solely on professional competence skills and experience. We stand firmly against all forms of discrimination and support equal rights and opportunities regardless of gender ethnicity abilities age identity orientation or expression marital status (including pregnancy) religion and beliefs or any other status protected by law.

It is our policy to comply with all applicable national state and local laws related to non-discrimination and equal opportunity. MoEngage is truly a place where everyone can bring their passions authentic selves and talents to work collaborating to drive progress and solve meaningful challenges

Why Join Us!

At MoEngage we are passionate about our team and technology - see below to know more about us.

Scale @MoEngage

We handle more than a billion messages every day. Rest assured you will be surrounded by really smart and passionate people as we scale much more to build a world-class team.