IT Support Technician – End User Services [SCCM remote, RDP, ARD)]Harrisburg, PA

Harrisburg, PA - USA

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

IT Support Technician End User Services
Harrisburg PA
12Months
***This requisition requires only a virtual interview via Teams with video-enabled.***
***Client would prefer candidates local to the Harrisburg PA Area.***
***Start date for this position is as soon as possible.***

Description:
Provide workstation laptop and Mac support; including deployment configuration and troubleshooting.

Candidate will be a member of the Capitol Area Support Team located in Harrisburg. This team member will report daily to PEMA Headquarters (located at 1310 Elmerton Ave Harrisburg PA 17110) with the possibility of assisting at other facilities within the Capitol Area coverage area around Harrisburg. There is free parking (employee parking lot) at PEMA HQ. The work hours for this position will be 8 AM 4 PM with a half hour working lunch. (FYI the actual work times may be subject to change by no more than an half hour before or after).

All security health and safety requirements of the PEMA facility must be met by the candidate.

This team is responsible for supporting workstations laptops Macs and all device peripherals (print issues docking issues scanning etc.) The candidate will be responsible for maintaining device compliance and health; this includes tracking down PCs that have broken SCCM clients are out of compliance with updates or are reported to have application or operating system issues.

Essential Responsibilities

Monitor incident queues for issues and take ownership and assist customers as required

Keep all support tickets up to date and well documented

As required provided documentation on issue resolution for other teams

Monitor and report on PC issues escalate issues; work with other teams including SCCM Active Directory Security and the IT Service Desk.

Required Experience:

IT Support Technician End User ServicesHarrisburg PA12Months***This requisition requires only a virtual interview via Teams with video-enabled.******Client would prefer candidates local to the Harrisburg PA Area.******Start date for this position is as soon as possible.***Description:Provide workst...