Front Office Manager
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Job Location:
Surfers Paradise - Australia
Monthly Salary:
Not Disclosed
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
About the Role...
As our Front Office Manager youll be the heart and soul of our guests experience. From check-in to check-out youll be the ultimate guest experience champion ensuring every detail runs like clockwork. Youll lead an incredible team coordinate smooth operations and make sure that every guest leaves with a smile.
In this role one thing is certain no two days will be the same but you will mostly be:
- Leading Coaching and Supporting the Front Office Team: foster a high-performing team culture to deliver exceptional guest service
- Overseeing the Guest Journey: ensure a seamless and personalised experience throughout the guests stay from arrival to departure including room assignments in-stay requests and check-out
- Create a warm welcoming atmosphere that ensures every guest receives prompt professional and personalised service
- Plan daily staffing assign work and ensure the Front Office is appropriately resourced at all times
- Handling Guest Enquiries Complaints and Requests: resolve issues promptly with a proactive and positive approach including responding to online guest reviews
- Maintaining Operational Standards: ensure all systems and procedures are in place for smooth day-to-day operations
- Maximise revenue through upselling and effective rate strategy at the front desk
- Training: onboarding and developing the Front Office team members to uphold service excellence
- Overseeing Rosters and Resource Allocation: optimise staffing levels to meet business needs efficiently
- Collaborating with Housekeeping Maintenance & Other Departments: ensure timely communication and resolution of guest needs
- Preparing & Managing Reports: compile and analyse daily weekly and monthly reports to support operational decision-making
- Stakeholder Management: build and maintain strong relationships with internal and external stakeholders ensuring alignment and effective communication across teams
- Perform Assistant Manager shifts/duties as required
Qualifications :
What We Are Looking For:
- Previous experience in a Front Office Managerial position
- Opera Cloud experience (preferred)
- Knowledge of P&Ls and departmental budgets
- Demonstrated leadership skills and the ability to train motivate and develop team members
- A genuine passion for delivering exceptional guest experiences
- Ability to foster good relationships with guests and exceed satisfaction levels
- A natural problem solver who turns challenges into opportunities
- Someone who thrives in a fast-paced ever-changing environment
- A positive attitude with the ability to work well both independently and part of a team
- Ability to work a flexible roster including weekends and public holidays
- Solid understanding of Front Office systems procedures and financial controls. Opera PMS knowledge is highly regarded
- Commercial awareness with experience driving upselling and revenue opportunities
- Excellent communication organisation and problem-solving skills
- Ability to remain calm professional and guest-focused in a fast-paced environment
- Full Australian working rights
Additional Information :
So when will you be joining us
The Novotel brand is part of the Accor Group. As the global market leader Accor Hotels offers a worldwide network of hospitality and tourism services with a diverse portfolio of renowned brands. Just a few of the perks include:
Ongoing career and professional development opportunities
A rewarding work environment
Global discounts on hotel accommodation & Food and Beverage
Whats in it for you
- Parking 3 Items Dry Cleaning and Free staff meals during shift
- Paid birthday leaver
- Generous ACCOR perks including discounted accommodation and restaurants
- A collaborative vibrant culture
- Professional development opportunities
- ACCOR Career Milestone celebrations
What are you waiting for APPLY NOW!
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Office Manager Experience
- Hotel Experience
- Dentrix
- Hospitality Experience
- Dental Receptionist
- Medical office experience
- Office Experience
- Dental Office Experience
- Front Desk
- Guest Services
- Hotel Management
- Eaglesoft
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
