Branch Operations Coordinator at Lantana Town Center

Why Wells Fargo:

Are you looking for more Find it here. At Wells Fargo were more than a financial services leader were a global trailblazer committed to driving innovation empowering communities and helping our customers succeed. We believe that a meaningful career is much more than just a job its about finding all of the elements to help you thrive in one place. Living the Well Life means youre supported in life not just work. It means having robust benefits competitive compensation and programs designed to help you find work-life balance and well-being. Youll be rewarded for investing in your community celebrated for being your authentic self and empowered to grow. And were recognized for it Wells Fargo once again ranked in the top three making us the #1 financial services employer on the 2025 LinkedIn Top Companies list of best workplaces to grow your career in the U.S. Join us!

About this role:

Wells Fargo is seeking a Branch Operations Coordinator for our National Branch Network as part of the Consumer Small & Business Banking division. Learn more about the career areas and business divisions at .

In this role you will:

• Support customer experience by accurately processing and approving teller transactions sharing digital solutions and making appropriate introductions to bankers
• Complete operational activities while minimizing risks under established policies
• Perform routine to moderately complex transactional operational and customer support tasks efficiently through knowledge of bank procedures and products as well as partners across the organization
• Support the Branch manager in operational tasks and scheduling
• Resolve issues related to daily operations of the teller line under direction of regional banking management
• Support customers and employees in resolving or escalating concerns or complaints
• Receive guidance from managers and exercise judgment within defined policies and procedures
• Provide excellent service to customers and individuals by demonstrating care building relationships and completing requested transactions
• Identify information and services to meet customers financial needs
• Motivate a diverse team to achieve full potential and meet established business objectives

Required Qualifications:

• 2 years of customer service and issue resolution experience or equivalent demonstrated through one or a combination of the following: work experience training military experience education

Desired Qualifications:

• Ability to provide strong customer service while listening eliciting information and comprehending customer issues
• Ability to educate and connect customers to technology and share the value of mobile banking options
• Ability to interact with integrity and professionalism with customers and employees
• Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
• Cash handling experience
• Well-organized independent and able to prioritize in a fast-paced environment
• Ability to exercise judgment raise questions to management and adhere to policy guidelines
• Relevant military experience including working in personnel benefits management processing military personnel orders or transitions wartime readiness operations human resources or military recruiting
• Knowledge and understanding of retail compliance controls risk management and loss prevention
• Motivate others to achieve full potential and meet established business objectives

Job Expectations:

• Ability to work a schedule that may include most Saturdays
• This position is not eligible for Visa sponsorship

Posting Location:

• 3701 FM 407 Suite 100 l Bartonville TX 76226

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit Market Financial Crimes Operational Regulatory Compliance) which includes effectively following and adhering to applicable Wells Fargo policies and procedures appropriately fulfilling risk and compliance obligations timely and effective escalation and remediation of issues and making sound risk decisions. There is emphasis on proactive monitoring governance risk identification and escalation as well as making sound risk decisions commensurate with the business units risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates including women persons with disabilities aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process visitDisability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.