Azure Application Support Consultant

Simpson Associates transforms raw data into actionable insights that drive positive change.

Our Microsoft data expertise our specialist sector knowledge plus our innovative and trusted advice and guidance are just some of the reasons clients choose to work with us.

Our mission is to help purpose-led organisations from within the public and private sectors to harness data as a lever for change and enable them to realise business value more quickly. We provide the full range of services to support organisations on their data transformation journey. From advisory support and data strategy to developing Data & AI solutions right through to providing a range of managed services.

We are a Microsoft Solutions Partner holding Specialisations in AI Platform on Microsoft Azure Build AI Apps on Microsoft Azure Analytics on Microsoft Azure Data Warehouse Migration to Microsoft Azure and Migrate Enterprise Applications to Microsoft Azure as well as holding Solutions Partner designations in Data & AI (Azure); Digital & App Innovation (Azure); Infrastructure (Azure) and Security.

But its not just about the badges. We are proud to be recognised as the winner of the 2024 Microsoft Community Response Partner of the Year award reflecting our dedication to using technology for positive change. We are also a Databricks partner and an IBM Gold Partner specialising in Cognos Analytics and Planning Analytics.

With offices in York and Sheffield and a team based throughout the UK we champion creativity innovation and collaboration in the workplace.

The Role

We are looking for a highly capable Support Consultant with strong application development skills to join our team. This role blends technical support responsibilities with hands-on development expertise Angular and Azure. You will act as a key point of contact for clients managing incoming tickets diagnosing issues and ensuring timely high-quality resolutions while contributing to the evolution of our products and solutions.

This is an ideal role for someone who enjoys problem-solving working directly with customers and cross-functionally between internal departments and applying software engineering skills to deliver robust fixes and improvements.

Key Responsibilities

• Act as the first point of contact for customer issues and requests.
• Triage prioritise and resolve incidents in line with defined SLAs whilst holding other team members to account when needed.
• Diagnose problems across application layersincluding UI API integration points and infrastructure.
• Escalate issues to senior engineers or product teams when required.
• Maintain clear concise communication with customers regarding ticket progress and resolutions.
• Document solutions workarounds and support processes to improve team effectiveness.
• Investigate and resolve application defects (C#) backend services and Angular front-end components.
• Develop small enhancements bug fixes and configuration updates as part of support cycles.
• Contribute to code reviews and ensure high-quality engineering practices.
• Build and maintain Azure-based components (App Services Functions Storage Key Vault CI/CD pipelines etc.).
• Troubleshoot and debug Azure-based applications using tools such as Azure Application Insights.
• Write diagnostic scripts tools or utilities to support troubleshooting and automation of routine tasks.
• Collaborate with development teams to feed insights from support into product improvements.

Skills and Attributes Required

• Strong experience (C#) application development.
• Front-end development experience with Angular.
• Hands-on experience working with Microsoft Azure (App Services Functions Storage Monitoring DevOps pipelines).
• Knowledge of Azure Monitor Application Insights or similar observability tools.
• Experience with SQL Server or other relational databases.
• Familiarity with REST APIs authentication flows and integrations.
• Experience working in a customer-facing service desk or support role.
• Ability to interpret logs perform root-cause analysis and identify underlying issues efficiently.
• Good understanding of SLAs ITIL concepts and support workflows.
• Excellent verbal and written communication skills.
• Strong problem-solving mindset with the ability to manage multiple priorities.

Advantageous Qualifications and Skills

• Exposure to CI/CD tools such as Azure DevOps or GitHub Actions.
• Experience with Agile methodologies.
• Microsoft Azure Developer Associate Certification.
• Previous experience within Services Integrator and/or Managed Service provider.

Simpson Associates reserves the right to close the recruitment process at any time.