Azure Cloud Engineer 100

Founded in 2010 Luware is a leading SaaS provider specializing in innovative contact center and conversation recording solutions. Our Microsoft-certified solutions are designed to streamline customer interactions. Were committed to innovation and growth fostering a culture that embraces agile methodologies and flexible work arrangements.

Were growing fast and were hiring!

We are looking for a highly motivated Azure Cloud Engineer to support maintain and continuously evolve Luwares SaaS products and services- start as soon as possible.

This role plays a critical part in ensuring high availability scalability and security across our cloud environments.

Combining operations expertise with platform engineering practices you will leverage Infrastructure as Code (IaC) automation and modern CI/CD pipelines to provision manage and optimize cloud infrastructure.

You will work closely with Development Security and Product teams to ensure our SaaS platforms remain secure stable and performant while driving operational excellence through DevOps best practices.

Your responsibilities

• Operations: Support and maintain the companys SaaS products and services including monitoring and responding to alerts and troubleshooting issues as they arise

• Reliability Engineering: Design and implement scalable fault-tolerant systems that enhance the reliability performance and availability of services running in Microsoft Azure.

• Automation & Tooling: Develop tools scripts and automation to reduce manual effort improve deployment velocity and manage cloud infrastructure at scale using Infrastructure-as-Code (e.g. Bicep ARM Terraform) and CI/CD pipelines (e.g. Azure DevOps)

• Observability & Monitoring: Build and maintain telemetry monitoring alerting and logging solutions using Azure Monitor Log Analytics and Grafana to ensure service health performance and uptime

• Incident Response & Root Cause Analysis: Participate in on-call rotations lead response efforts during high-impact incidents and perform thorough post-mortems to drive learning and system improvements

• Performance & Scalability: Analyse application and infrastructure telemetry to identify bottlenecks and scalability opportunities. Work with engineering teams to optimize reliability and efficiency across systems

• Change & Release Engineering: Partner with software teams to implement safe deployment practices. Improve release reliability and reduce time-to-resolution through continuous delivery pipelines and release validation tooling. Collaborate with Product Management and other parties to release software improvements; including Quality Assurance testing upgrades security patching; where possible automating tasks to reduce manual effort.

• Documentation: Create and maintain the knowledge repository (Dev/ops Wiki) for all systems processes and tools used to support the platform.

• Capacity Planning: Use system metrics to model and forecast capacity needs identifying risks and proactively scaling systems to meet future demand

• Platform Resiliency Improvements: Collaborate with engineering and architecture teams to identify single points of failure introduce redundancy and implement self-healing patterns across the Azure environment

• Security and Compliance Support: Collaborate with security and governance teams to integrate compliance and security practices into infrastructure automation and operations (e.g. support for ISO27001 SOC2)

• Cross-team Engineering Collaboration: Work with product security and platform teams to advocate for and embed SRE principles such as SLOs error budgets and blameless post-mortems

What we are looking for

• Degree in Computer Science Business Informatics IT Telecoms or equivalent experience
• Azure certifications: AZ-104 (required) AZ-400 (recommended)
• Microsoft 365 / Microsoft Teams certification is a plus
• Strong communication and teamwork abilities
• Calm and effective under pressure
• Able to prioritise workload and drive efficient resolutions
• Strong analytical skills with a systems-thinking mindset; able to break down complex technical problems into manageable steps
• Deep understanding of Luware SaaS platforms and ITIL-aligned Support & Change Management processes
• Strong knowledge of SaaS platform operations on Microsoft Azure
• Solid understanding of Azure-hosted infrastructure and related technologies (Windows Server Docker Kubernetes SQL)
• Technical expertise in Microsoft Teams and Voice applications
• Good knowledge of cloud automation (CI/CD with Azure DevOps GitHub Actions; IaC with Bicep Terraform ARM)
• Proficient in scripting (PowerShell Python Go)
• Working knowledge of Luware ISMS/QMS processes and SOC controls in scope for SaaS operations

Our offer

• A fast-paced international and collaborative work environment
• A challenging and diverse role with high autonomy
• A motivating and supportive team culture where your ideas matter
• Excellent opportunities for personal and professional growth
• Regular team events and the chance to work from another Luware office for up to a month through our exchange program

You can look forward to a genuinely collegial international environment with a fresh dynamic and open corporate culture.

Let the Luware spirit convince you!

Do you feel inspired and ready to unleash your full potential

If so upload your CV spontaneously for an initial review**-** were just a click away!

We are excited to get to know you!

We will only consider candidates who apply directly for this position. Applications or inquiries from recruitment agencies will not be you for your understanding.