Referral Specialist
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Job Summary
Campus
OSU-Center for Health Sciences
Contact Name & Email
Jeffrey Kellerman
Work Schedule
Monday through Friday 8:00am-5:00pm
Appointment Length
Regular Continuous/Until Further Notice
Hiring Range
$16.00 - $18.00
Priority Application Date
While applications will be accepted until a successful candidate has been hired interested parties are encouraged to submit their materials by to ensure full consideration.
Special Instructions to Applicants
For full consideration please include a resume cover letter and contact information for three professional references.
About this Position
The referral specialist will review analyze and document all referral requests obtain appropriate authorizations for all plans (UHC Navigate Global Health Medicaid/Soonercare Triwest etc) and process from referrals once patient is seen by OSU provider.
Essential Functions and Responsibilities: Daily queue accessed and analyzed to prioritize work to achieve optimal care for patients
Includes research of referral to determine if all documentation is included necessary to process request and to assist in obtaining authorization if required
Departmental protocols to be followed to ensure consistency in documentation in Epic as well as any communication to ensure completion
Works with team to ensure daily coverage
Communication with staff offices and diagnostic locations to ensure referral received and /or appointment date and time is arranged and documenting in patients referral
Responsible to locate specialty physicians and maintain desktop reference information relating to assigned specialty to serve as knowledgeable resource
Answer telephone calls on OSU Referral line and OSU CareLine
Determine match for patient based on geographic area insurance and presenting medical problem(s) to facilitate patient care
Also serve as contact point for OSU office staff with same day referral questions and inquiries about patient referral status
All staff share Referral log that includes providers office outside EMR system and are responsible to be knowledgeable of resources
Ensure that questions potential delays and changes are brought to the attention of supervisor and/or manager for support and update of information to facilitate processing of referrals
- Decision Making: The carrying out of non-routine procedures under changing conditions in conformance with general instructions from supervisor
Working Relationships: Works directly with providers and staff
Works with internal customers via EMR and telephone
Works with other healthcare professionals and staff
Required Qualifications
- High School/GED (degree must be conferred on or before agreed upon start date)
Six (6) months of Referral experience.
Certifications Registrations and/or Licenses:
Valid Oklahoma Drivers License.
Skills Proficiencies and/or Knowledge:
Leadership communication customer service multi-tasking team work detail orientated and computer skills are necessary for this position.
Preferred Qualifications
- Vocational/Technical Healthcare/Business Administration.
Certifications Registrations and/or Licenses:
Skills Proficiencies and/or Knowledge:
Leadership communication customer service multi-tasking team work detail orientated and computer skills are necessary for this position.
Required Experience:
IC
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
