Human Resources Information Systems (HRIS) Specialist

To foster competitive advantages speeding up strategy execution employee commitment and efficiency we are continuing with our HR digital transformation. To drive this digital journey we wish to strengthen our APAC Regional/ Corporate HR Team in Kuala Lumpur / Malaysia with a Human Resources Information Systems (HRIS) Specialist. 

This role will support both the global implementation of HR Service Delivery (HRSD) in ServiceNow and the operational coordination and content-related activities of our global learning ecosystem. This role is ideal for someone with foundational knowledge of ServiceNow HRSD and digital learning tools who is eager to contribute to shaping and optimising global HR services and learning processes. You will work closely with the HRIS Lead Functional Lead for Learning HR teams and country stakeholders to build HR services maintain content and ensure smooth implementation and enhancement activities across regions.

Key Responsibilities

ServiceNow HRSD Focus:

• Support defining HR services case management and related components within ServiceNow HRSD.
• Coordinate and support testing activities (UAT functional testing).
• Support the Functional Lead and Local HR in troubleshooting issues and actively suggest system enhancements.
• Help maintain data quality accuracy and consistency across the platform.
• Support the creation structuring and maintenance of Knowledge Base articles in ServiceNow.
• Assist with project documentation timelines and follow-up actions.
• Prepare reports materials and presentations for stakeholders.
• Contribute ideas to improve service efficiency automation and employee experience.

Learning Ecosystem Focus:

• Review update and maintain the organisations content creation guidelines for digital learning in close collaboration with the Learning Functional Lead.
• Monitor adherence to guidelines by content creators and provide support or corrective feedback when needed.
• Ensure consistency quality and accessibility across all digital learning materials.
• Support the Functional Lead in coordinating and implementing global learning technology initiatives and testing new releases.
• Develop training materials for new processes tools or system functionalities.
• Organise and deliver training webinars and info sessions for new and existing content creators.
• Provide support for onboarding new content creators to the tools.
• Promote existing and new learning tools features and updates across the organisation.
• Assist with tickets and work together with the Functional Lead and the Digital Learning Specialist from the Regions to improve and reduce the number of requests.
• Support tracking and reporting activities related to tool usage training participation and content quality.
• Contribute to continuous improvement of learning technology processes and user experience.

Qualifications :

• Strong English skills.
• Minimum basic experience working with ServiceNow HRSD (or ServiceNow with exposure to HRSD modules).
• Basic understanding of Learning tools (LMS or authoring).
• Experience with creation of trainings or materials.
• Experience in delivering trainings is a plus.

Key Competencies

• Analytical and detail-oriented mindset.
• Creativity is a must.
• Proactive solution-oriented approach.
• Ability to collaborate across cultures and time zones.
• Strong documentation and communication skills.
• Learning agility and willingness to grow technical capabilities.

Additional Information :

Trust is the most important thing for us. We trust in the capabilities of all our Sika team members and reward them with above average freedom and empowerment every day

The chance to bring new ideas interesting areas for development and taking responsibility early on are some of the key factors that drive Sikas pioneering spirit

Sika is a great employer - especially for people who are interested in communicating across cultures. To find out more about what its like to work for Sika you can find out more about us here  we caught your eye then apply online through our career portal today!

Remote Work :

Yes

Employment Type :

Full-time