Customer Service & Logistics Specialist

• Process and manage customer sales orders to ensure accurate system entry correct reason codes and on-time fulfilment within agreed delivery windows.
• Proactively coordinate with warehouses transport providers and VRPs to meet service level agreements escalating issues where required.
• Maintain and govern Customer Service documentation and reporting via SharePoint including procedures product lists DIF reports and KPI packs.
• Support customer master data set-up and changes including new customer onboarding supply chain flows pricing validation MLOR Ti-Hi configuration and 3PL integration.
• Manage logistics warehousing and transport KPIs with 3PL partners (including CO₂ emissions) identifying trends risks and improvement opportunities.
• Provide supply chain and logistics support through SCOS pillar leadership vendor invoice processing incident management and project support focused on cost efficiency and optimisation.

Qualifications :

Working at JDE Peets is hands-on giving you the chance to leave your mark while working together as one team. Were a fast-paced company on a mission focused on what matters most. Our environment demands energy agility and bold thinking. If youre ready to make an impact and grow in a global team JDE Peets is the place for you.

For this role as the CS & Logistics Specialist were looking for someone who has the following skills and experience:

• Order management experience and / or Customer Service experience.
• Attention to detail and able to focus on and work to a deadline.
• Ability to build successful working relationships.
• High level of written & verbal communication
• Self-Starter & continuous improvement mindset
• Team player but able to work unsupervised.
• SAP experience would be helpful for the role

Additional Information :

Your application at JDE Peets
If you are interested in this career opportunity at JDE Peets apply and join us. After receiving your application we will do our utmost to give you quick feedback. Part of our recruitment process at JDE Peets may include an online assessment case study and pre-employment checks.

Our DE&I Statement

At JDE Peets we aim to create a better future where we authentically serve reflect and embrace everyone. We believe in fostering a more diverse equitable and inclusive organisation where everyone feels comfortable to truly be who they are and unleash their full potential. This means we do not tolerate discrimination on the basis of our race ethnicity sex gender identity sexual orientation religion nationality age disability or any other trait protected by law.

Throughout the entire employee lifecycle we place DE&I at the core of our people processes. This enables us to drive objectivity and eliminate any potential bias ensuring an inclusive experience in the workplace. Do not hesitate to reach out if you require any reasonable adjustments to the recruitment process.

Our efforts on this agenda have earned us the prestigious Catalyst Award as well as the Fair Pay Leader Certification in 2025 thanks to an unexplained gender pay gap of 0.52%.

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Remote Work :

No

Employment Type :

Full-time