Enterprise Support Specialist

The Gig

The Enterprise Support Specialist is part of Healthengines Customer Support team responsible for executing enterprise onboarding system configuration and escalated technical support for Healthengines Enterprise and Pharmacy groups. This role drives the successful technical implementation and ongoing operational support of multi-location customers ensuring operational excellence across onboarding delivery integrations and complex issue resolution.

Responsibilities:

• Enterprise Onboarding & Enablement Delivery: Deliver structured onboarding workshops system training and enablement resources to ensure successful activation and operational readiness for Enterprise and Pharmacy groups.

• Technical Configuration & Integration Support: Manage enterprise-level system configurations and coordinate integrations to ensure accurate setup compliance with operational requirements and seamless technical implementation.

• Escalation & Advanced Technical Case Management: Own and resolve complex Enterprise and Pharmacy technical issues collaborating cross-functionally to ensure timely resolution and adherence to service standards.

• Continuous Improvement & Operational Excellence: Identify recurring technical challenges and onboarding friction points contributing to process improvements documentation enhancements and overall service optimisation.

• Enterprise Impact & Capability Development: Proactively identify opportunities to enhance enterprise onboarding support processes and technical delivery capabilities taking initiative to drive improvements aligned with the roles technical and operational mandate.

About You

You thrive in structured high-accountability environments where technical precision and customer experience are equally important. You are confident facilitating workshops and technical discussions capable of translating system functionality into practical operational guidance. You handle escalations with maturity and take ownership of complex issues through to resolution. Continuous improvement is embedded in how you work and you collaborate effectively across multiple teams and stakeholders.

Experience youll bring:

• 3-5 years experience in Technical Support Implementation or Enterprise Support within a SaaS or technology-driven environment.

• Demonstrated experience resolving complex technical issues and managing escalations requiring cross-functional collaboration.

• Experience delivering customer onboarding system training or technical workshops.

• Working knowledge of APIs integrations and system configuration concepts.

• Experience supporting multi-location or enterprise customers is highly regarded.

• Strong written and verbal communication skills across multiple customer channels.

• Proven ability to create structured documentation and enablement materials.

• Strong stakeholder management and objection-handling skills.

Additional Information :

The perks behind the work

Healthengine is where youll be your best self. Youll collaborate with smart interesting people who will challenge you to be better. You will learn a lot and grow even more. Healthengine is the ideal workplace to bring ideas make change and leave a lasting impact on your team and the industry. 

In addition to an array of growth opportunities we also offer:

• A hybrid workplace that offers flexibility to balance work and life
• A vibrant social calendar of events quarterly team-building activities and more
• Unlimited coffee and snacks and a subsidised vending machine in our Perth office 
• Awesome discounts and salary packaging options through our benefit partner Maxxia
• Access to learning resources to develop your personal and professional skills 
• Workplace wellness program including extra leave and access to EAP and other wellbeing resources
• Extra leave so you can recharge and focus on your wellbeing 
• Support for you when it comes time to grow your family with paid parental leave

Were proud to share that Healthengine ranked 13th Best Workplace in Technology 2023 and are a certified Great Place to Work in Australia 2025/26.

Diversity and inclusion

At Healthengine we believe in the power of a diverse work environment to fulfil our mission and better serve our providers and patients. Weve created a culture that genuinely values diverse perspectives and backgrounds knowing that our differences can inspire new ideas. We are fully committed to building and maintaining our inclusive environment where all voices are respected and heard. If you think you have what it takes but dont check all the boxes reach out anyway - wed love to hear from you.

Remote Work :

No

Employment Type :

Full-time