Director Strategic Client Relations

• Propose monitor and implement the agreed global business plan for each client to support ongoing growth.
• Lead the RFQ and Tender process for your clients working closely with different teams regions and products and collaborating with partners when needed.
• Maintain clear communication with clients and CWW operations to ensure everyone understands client expectations operational solutions timelines costs and results. Handle operational issues with the appropriate team.
• Learn about the clients structure and decision-making process and make sure our organization works well within their system.
• Hold regular review meetings with clients introducing new ideas and ways to improve.
• Organise strategy meetings with client executives and sponsors.
• Build strong relationships within the clients team to better understand their needs and find new opportunities.
• Create and share reports on account progress.
• Keep sales activity updates visible in Vision.
• Share industry knowledge within the team.
• Work with colleagues to stay informed about industry trends best practices and new market information.

Requirements

• A bachelors degree in logistics supply chain or related fields is preferred.
• Candidates should have 5 to 7 years of experience in global account management client management sales or consulting.
• Experience with global service delivery and account implementations is a plus.
• The role requires proven success in consultative selling and a track record of increasing client revenue and profitability.
• Demonstrated ability to quickly learn understand and clearly communicate key product and value proposition knowledge across different contexts.
• Strong ability to convey value propositions effectively including to senior executives.
• Proven skill in developing strategic vision creating action plans and setting goals.
• Successful track record in innovative problem-solving decision-making project management prioritisation and planning.
• Robust financial understanding and analytical skills to identify key drivers of profitability.
• Effective negotiation skills capable of handling objections and reaching mutually beneficial agreements with experience in RFP negotiations.
• Proven ability to proactively build and maintain a broad network internally and externally to successfully navigate client organisations.
• Skilled in presenting complex ideas simply and convincingly to diverse audiences.
• Highly collaborative with success in working within matrixed teams.
• Advanced proficiency in Excel Word and PowerPoint.
• Willing and able to travel frequently.

Required Experience:

Director