Process Lead Domestic AR

1) Job Purpose:

To supervise and ensure accurate timely processing of all domestic AR transactions including invoice booking receipt application reconciliations query management and customer account governance. The role leads Process Leads and Associates to ensure SLA adherence accuracy regulatory compliance (GST/TDS) LC coordination and timely month-end closure while supporting Sales & Marketing on key customer account matters.

2) Job Context & Major Challenges:Write the specific aspects of the job that provide a challenge internal and external) to the jobholder in the context of the Business / Unit / Function / Department / Section

Key Responsibilities and Accountabilities:

• Allocation of work and monitoring daily productivity.
• Resolve disputes/delays in receiving timely inputs from internal stakeholders.
• Coordinate cross-functionally to ensure SLA adherence.
• Identify training needs and knowledge gaps; arrange team upskilling.
• Ensure correct and timely domestic AR accounting including invoice booking receipt posting.
• Strengthen AR governance for timely sales collection and closure.
• Coordinate with Marketing for LC establishment and bank submission.
• Resolve customer queries in SLA.
• Manage key customer accounts and reconciliation.
• Track unapplied transactions overdue invoices channel finance delays.
• Ensure correct application of sales collections for CD customers & issuance of CD credit notes.
• Manage liability MIS and provisional accounting.
• Respond to Tax/Statutory/Internal audit requirements with proper documentation.
• Ensure no revenue leakage bad debts or accounting non-compliance.
• Drive continuous improvement in domestic AR processes.

Major Challenges Associated with these Responsibilities:

• Resource Allocation & Productivity Management: Managing team workload with varying skill levels maintaining high accuracy under peak cycles ensuring continuity during absences balancing speed and accuracy.
• Stakeholder Coordination & Dispute Resolution: Managing dependencies on Plants Marketing BFMs; resolving disputes on dispatch pricing LC terms without authority; aligning multiple stakeholders.
• SLA Management: Meeting strict SLAs for invoice posting receipt application query closure accuracy targets (99.5%) balancing speed and accuracy.
• Team Development & Knowledge Management: Ensuring continuous learning on ERP/Ekayan GST/IT regulations managing knowledge retention amidst attrition risks.
• Key Customer Account Management: Handling complex reconciliations overdue follow-up LC submissions ensuring zero revenue leakage while coordinating with Sales.
• LC & Channel Finance Management: Tracking LC documentation coordinating channel finance escalations resolving unapplied transactions preventing delays in sales collection.
• CD Customer & Provisional Accounting: Ensuring correct CD credit notes provisional accounting before month-end coordinating with BFM for liability MIS.
• Audit Management: Responding to multiple audit requests ensuring documentation accuracy achieving zero audit observations.
• Data Quality & Unapplied Transactions: Identifying root causes for unapplied cash resolving mismatches sustaining clean ledgers in high-volume environments.
• Quality vs Speed Balance: Maintaining accuracy while meeting cycle-time expectations; implementing QC checks without process slowdowns.

3) Key Result Areas:Writethekeyresultsexpectedfromthejoband thesupportingactionsforeachof these key result areas (Formajority ofjobs typically there couldbe 4 - 7key result areas) -Maximum 10 KRAs can be updated

Key Result Areas

Supporting Actions

AR Transaction Processing & Accuracy

Timely posting of domestic invoices & receipts.
Ensure 99.5% accuracy levels.
Strengthen AR governance and month-end closure.
Track and minimize unapplied transactions (<2%).

SLA Compliance & Query Resolution

Ensure SLA-based query management.
Resolve disputes and delays.
Handle escalations; maintain customer satisfaction.

Key Customer Account Management

Perform reconciliations.
Track overdue invoices.
Manage LC submissions & CD credit notes.
Coordinate provisional accounting.

Team Management & Development

Identify training needs.
Update team on ERP GST/IT changes.
Monitor productivity & conduct quality checks.

Audit & Compliance

Respond to audits with documentation.
Ensure accounting guideline adherence.
Maintain audit-ready trails.

Process Improvement

Identify process gaps.
Reduce cycle times.
Support automation initiatives.

4) Technical Competencies

Competency

Proficiency

Definition

Domestic AR Processing

Advanced

Invoice booking receipt application reconciliation credit notes.

ERP AR Module

Advanced

FB01/FB02/F-28/F-32 reporting master data.

GST & Tax Compliance

Intermediate

GST on sales TDS invoicing compliance.

Customer Account Reconciliation

Advanced

Unapplied resolution aging SOA preparation.

LC & Channel Finance Ops

Intermediate

LC documentation channel finance basics.

Excel & Data Management

Advanced

Pivot tables VLOOKUP validation.

Process Management

Intermediate

SLA tracking workflow QC checks.

Audit & Documentation

Intermediate

Audit trails evidence preparation.

Behavioural Competencies

Team Leadership

Guiding Process Leads & Associates priority setting.

Problem Solving

Root-cause analysis dispute resolution.

Attention to Detail

QC checks clean ledger maintenance.

Communication Skills

Coordination with Sales/Plants/Customers.

Customer Service Orientation

Meeting expectations with accuracy

Results Orientation

Meeting SLAs accuracy productivity targets; Handling multiple deadlines;

Adaptability

Managing peak loads system changes.

Stakeholder Management

Influencing without authority.