Associate Lead – Program Management, College Operations
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Associate Lead - College Operations Student Success
IIDE is Asias most trusted digital marketing institute offering government-recognised online offline and postgraduate programs. We empower students graduates and working professionals to transform their careers and stay future-ready in the ever-evolving digital landscape.
About the Role:
As the Associate Lead Program Management College Operations you will support the Lead in overseeing the delivery of IIDEs undergraduate programs in collaboration with partner colleges across Mumbai and outside Mumbai. You will manage day-to-day program operations ensure smooth stakeholder coordination and drive student experience and operational excellence across assigned colleges. This role requires strong execution capability team supervision experience and the ability to manage escalations while maintaining high standards of program delivery and student satisfaction.
What Youll Do:
- Oversee end-to-end operational execution of assigned programs from onboarding to course completion.
- Ensure academic schedules faculty allocation and program milestones are delivered as planned.
- Monitor student lifecycle metrics including engagement retention CSAT and NPS to meet defined benchmarks.
- Support the Lead in implementing strategies to enhance program quality and operational efficiency.
- Act as a key operational point of contact for assigned partner colleges.
- Ensure alignment on curriculum delivery infrastructure readiness academic calendars and certification processes.
- Build and maintain strong working relationships with college faculty administrators and internal stakeholders.
- Handle escalations from students parents and college representatives in a timely and professional manner.
- Identify recurring operational challenges and proactively recommend corrective actions.
- Ensure resolution timelines are met and documented effectively.
- Supervise and guide a team of Associates/Senior Associates to ensure smooth daily operations.
- Monitor task allocation productivity and performance against defined KPIs.
- Provide ongoing coaching and feedback to drive accountability and quality standards.
- Support the Lead in resource planning and faculty coordination while optimising operational costs.
- Plan and execute orientations guest lectures workshops masterclasses and graduation ceremonies.
- Ensure seamless coordination with partner colleges for academic and extracurricular activities.
- Maintain high standards of event execution aligned with program objectives.
- Implement defined workflows and SOPs to streamline college operations.
- Utilize ticketing systems and operational tools to track queries and ensure timely resolution.
- Support process improvement initiatives to enhance efficiency and stakeholder satisfaction.
- Track attendance assignment submissions assessment performance feedback scores and retention data.
- Generate periodic reports and dashboards for review by the Lead and senior leadership.
- Use insights to recommend improvements that enhance student outcomes and operational delivery.
- Collaborate with admissions academic and placement teams to ensure seamless program integration.
- Support placement initiatives by coordinating student readiness activities and recruiter interactions.
- Guide students on résumé building interview preparation and career planning strategies.
Who You Are:
Required Skills:
Who You Are: Qualifications: 7-10 years of experience in student-facing or customer service roles. Preferred age range: 32-40 years. Proven leadership experience in ed-tech or student-centric environments. Successful track record of managing teams of 10-15 individuals. Strong analytical problem-solving skills with a vibrant and optimistic mindset. Demonstrated ability to handle challenging situations and ensure an exceptional student experience. Should Have: Experience in implementing process efficiencies and automation in educational settings. Familiarity with student retention strategies and academic event management. Effective collaboration with cross-functional teams. Nice to Have: Experience in digital marketing education or related fields. Advanced problem-solving skills with a focus on innovative solutions. Additional certifications or training in student management or educational leadership.
Company Industry
IT Services and IT Consulting
Key Skills
- Crisis Management
- Microsoft Word
- Office Experience
- Conflict Management
- Constant Contact
- Microsoft Powerpoint
- Research Experience
- Salesforce
- Administrative Experience
- Public Speaking
- Google Suite
- Writing Skills
