Product Manager with AI and Customer Support

San Jose, CA - USA

Monthly Salary: $ 60 - 70

Experience Required: 7years

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Role: Product Manager with AI and Customer Support project experience

Location: San Jose CA (Hybrid)

Duration: 12 Months

Must have:

Product manager / Business Systems Analyst experience 3 years
AI solutions/ Chatbots/ PhonesChat/ Amazon connect/ Genesyss experience 3 years
Customer care/support function experience 3 years
SDLC and Scrum methodologies experience/knowledge mandatory
Education mandatory minimum education BS/MS in IT/CS or related IT field

Requirements:

Degree/Major: BS/MS Information Systems Computer Science and/or related discipline
5 years of overall IT experience. 3 years as a Product Manager/BSA in a similar environment
3 years supporting customer care-related functions.
Have 3 years of experience configuring and managing systems like Phones Chat chatbots and AI Solutions. Experience in Amazon Connect Genesys or LivePerson would be preferable.
Ability to communicate effectively and experience in documenting requirements and specifications are essential.
Self-motivated and proven ability to work creatively and analytically in a problem-solving environment.
Ability to balance multiple tasks/priorities consistently meeting deadlines.
Knowledge of SDLC and Scrum methodologies.
Ability to build and manage cross-functional relationships.

Responsibilities:

First be a customer advocate. See every problem and our solutions through the eyes of our customers whether internal or external.
Understand and translate the business strategy business goals and business processes into an IT solution.
Research analyze and recommend solutions that meet the business needs for new projects.
Analyze business requirements explore and evaluate various options configure the application to meet requirements and coordinate testing with QA and User acceptance testers.
Translate business architecture through the elicitation and definition of functional requirements.
Produce system documentation and data flows.
Quickly identify a problem and the resources required to resolve; take ownership and drive the problem to resolution.
Develop business specifications for application development or enhancements and be the key interface between users and engineers.
Provide level 3 end user support as called upon by the Production Support Team.
Manage requirements volatility integrity and continuity via change management and reprioritization as well as work closely with Release Management.
Use structured and disciplined approaches to solving technical problems.

Required Skills:

If you are interested please send your Updated Resume with the following info at the earliest; Full Legal Name: Current City State Zip: Interview Availability: Start availability: Work Authorization: Phone No: Hourly Rate:

Role: Product Manager with AI and Customer Support project experienceLocation: San Jose CA (Hybrid)Duration: 12 MonthsMust have:Product manager / Business Systems Analyst experience 3 yearsAI solutions/ Chatbots/ PhonesChat/ Amazon connect/ Genesyss experience 3 yearsCustomer care/support function ...