Technical Support Specialist

Jacksonville, FL - USA

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description: Technical Support Specialist

Job Responsibilities:

Provide technical support to both internal staff and external customers
Troubleshoot hardware and software issues and escalate to the appropriate teams if needed
Assist in the implementation and maintenance of IT systems
Document support processes and solutions for future reference
Collaborate with other IT professionals to improve system efficiency and effectiveness

Essential Qualifications:

Strong knowledge of hardware and software troubleshooting techniques
Excellent communication skills to effectively interact with users of varying technical expertise
Ability to work independently and prioritize tasks in a fast-paced environment
Attention to detail and problem-solving skills
Experience working with ticketing systems to track and manage technical support requests

Job Description: Technical Support SpecialistJob Responsibilities:Provide technical support to both internal staff and external customers Troubleshoot hardware and software issues and escalate to the appropriate teams if neededAssist in the implementation and maintenance of IT systemsDocument suppor...