Collection Manager

The Collections Manager will lead Gamma Mobilitys centralised collections function ensuring strong repayment performance across a large and high-frequency portfolio. This role is responsible for driving collections strategy optimising daily execution and managing team productivity to consistently meet cash collection targets.

The ideal candidate is a disciplined operator with strong leadership and analytical skills capable of improving collections outcomes while maintaining a high-performing compliant and customer-focused collections operation.

1. Collections Strategy & Execution Excellence
   

• Develop and lead collections strategies that maximize repayment performance across the portfolio.
  

• Translate strategy into clear daily execution plans and recovery priorities.
  

• Ensure collections activities are consistent structured and aligned to business performance goals.
  

• Introduce data-driven interventions to improve collection outcomes and reduce delinquency trends.
  

1. Centralized Collections Operations Management
   

• Oversee centralised virtual collections operations across assigned cities.
  

• Ensure structured customer follow-up through approved digital and call channels.
  

• Maintain disciplined workflows and routines to support consistent daily recovery performance.
  

• Ensure customer engagement is professional firm and aligned with company values.
  

1. Team Leadership & Productivity Management
   

• Lead coach and manage a team of centralised collections officers.
  

• Set productivity standards performance expectations and daily recovery targets.
  

• Build and implement performance management routines including coaching reviews and corrective actions.
  

• Design incentive and accountability structures that drive outcomes not just activity.
  

1. Monitoring Reporting & Portfolio Insights
   

• Own collections dashboards and performance reporting for leadership visibility.
  

• Monitor repayment performance trends and identify risks early to protect cash flow.
  

• Track effectiveness of collections strategies and recommend improvements where needed.
  

• Provide insights that inform credit decisioning customer segmentation and operational improvements.
  

1. Escalation & Cross-Functional Collaboration
   

• Ensure effective escalation and handover of unresolved cases to the City Manager team for field recovery.
  

• Collaborate with Credit & Risk Operations Finance Legal and City Teams to resolve customer issues impacting improvement of payment processes customer communication and operational drivers of delinquency.
  

1. Compliance Governance & Continuous Improvement
   

• Ensure collections practices follow internal policy ethical standards and applicable regulations.
  

• Maintain well-documented processes and ensure audit readiness.
  

• Continuously improve SOPs scripts and workflows to strengthen recovery performance and team efficiency.
  

Requirements

• Masters degree in Business Administration Operations Management Finance or related field.
  

• Minimum of 6 years of progressive experience in a Collections Role with a deep understanding of collections performance management and productivity systems.
  

• Strong negotiation customer engagement and conflict resolution skills.
  

• Data-driven mindset with strong comfort using dashboards and performance analytics.
  

• High ownership attention to detail and ability to perform under daily target pressure.
  

• Strong leadership coaching and stakeholder management capability.
  

Key Skills

• Strong strategic and operational execution ability.
  

• Deep understanding of collections performance management and productivity systems.
  

• Strong negotiation customer engagement and conflict resolution skills.
  

• Data-driven mindset with strong comfort using dashboards and performance analytics.
  

• High ownership attention to detail and ability to perform under daily target pressure.
  

• Strong leadership coaching and stakeholder management capability.
  

Benefits

• You would be part of a dynamic startup revolutionising the vehicle subscription and financial services industry for gig workers in Africa.
  
• You would be part of a dynamic environment where your ideas are heard and your contributions propel us forward.
  
• You would work alongside passionate talented colleagues who share your commitment to excellence.
  
• You would witness first-hand the positive change your work brings to the lives of thousands of riders and drivers.
  
• You would enjoy a comprehensive benefits package including a competitive salary health insurance and exciting growth opportunities.