This individual is responsible for completing all assigned transaction evaluation and attending all internal and external calibration sessions as assigned.
Quality Analyst in this role get to:
- Define Sutherlands reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.
- Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs resolve issues and meet expectations.
- Keep management updated: Relay important information in the form of timely and accurate reports.
- Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.
Qualifications :
Our most successful candidate will have:
- 3 months of experience as a VQA or QA Analyst during the last year.
- Availability to work B&M in Torre Krystal site.
- English proficiency at C1 level or higher assessed through SHL test.
- Proficient in Microsoft Excel.
- Ability to thrive in a fast-paced environment while managing tasks efficiently and professionally.
- Strong analytical skills; be able to interpret data identify trends and make suggestions for improvements.
- Strong verbal and written communication skills; be able to communicate in a clear constructive and professional manner.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
This individual is responsible for completing all assigned transaction evaluation and attending all internal and external calibration sessions as assigned.Quality Analyst in this role get to:Define Sutherlands reputation: Oversee and manage performance and service quality to guarantee customer satis...
This individual is responsible for completing all assigned transaction evaluation and attending all internal and external calibration sessions as assigned.
Quality Analyst in this role get to:
- Define Sutherlands reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.
- Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs resolve issues and meet expectations.
- Keep management updated: Relay important information in the form of timely and accurate reports.
- Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.
Qualifications :
Our most successful candidate will have:
- 3 months of experience as a VQA or QA Analyst during the last year.
- Availability to work B&M in Torre Krystal site.
- English proficiency at C1 level or higher assessed through SHL test.
- Proficient in Microsoft Excel.
- Ability to thrive in a fast-paced environment while managing tasks efficiently and professionally.
- Strong analytical skills; be able to interpret data identify trends and make suggestions for improvements.
- Strong verbal and written communication skills; be able to communicate in a clear constructive and professional manner.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
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